Job Description

Under the direct supervision of the Vice President, Human Resources/Risk Management, the Human Resources Support Specialist provides a variety of customer support services for the department.

In the performance of these duties, the HR Support Specialist maintains strict confidentiality of all information and exhibits through his/her work the values consistent with the mission of Insight Hospital & Medical Center.  The HR Support Specialist provides high-quality service to all customers.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center.  Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Provides service to customers:

• Greets all walk-in customers (applicants, employees, guests, etc.) and responds to routine requests in a timely and professional manner.
• Answers Human Resources department phone lines in a professional and friendly manner.   
• Takes messages and refers calls to appropriate staff members promptly.
• Retrieves, responds to, and/or appropriately directs Human Resource voice mail messages accordingly.
• Distributes Human Resources information and forms to customers.
• Reviews submitted forms to ensure that all information and signatures are complete.
• Assists in communicating benefits information and interpreting human resources policies and procedures.
• Responds to employment verification requests following Hospital policy
• Prepares and mails employee anniversary cards monthly.
• Collects and distributes mail.  Order, receive, and distribute routine supplies for the department.
• Coordinates maintenance and upkeep of departmental machines (i.e. copier, fax, etc.)

Assist with recruitment functions:

• Prepares and mails application acknowledgments bi-weekly.
• Administers skill tests to applicants.
• Schedules newly hired employees for pre-employment processing and Hospital orientation.
• Distributes, collects, and reviews all employment-related documents.
• Verifies employment eligibility and completes I-9 forms.
• Coordinates reference and criminal background check processes.
• Photocopies supporting documentation (i.e., licensure).
• Issues hospital identification badges.
• Prepares official personnel files.
• Maintains master files for applications, I-9 forms, and other human resource documents.

Assists with various departmental-related duties:

• Coordinates the retrieval and return of terminated employee files as needed.
• Enters New Employee Orientation (NEO) attendees in the Health Stream System application.
• Maintains and enters employee parking information in access.
• Prepares check requisitions and purchase orders.
• Assigns lockers and issues uniform vouchers.
• Completes special projects and performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge:

• High School Diploma required
• Five years of customer experience required; specific human resources experience preferred; OR any similar combination of education and experience.

Skills:

• Excellent interpersonal and customer service skills required. 
• Proficient in Microsoft Office Suite required and prior experience with an HRIS database preferred.

Abilities:

• Ability to learn and adapt to new computer systems is preferred.
• Professionalism and confidentiality are required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift or push/pull up to 25 pounds

Insight is an equal opportunity employer and values workplace diversity!