Job Description

Join the Apple team, where we believe that dedication, a vibrant environment, creativity, and innovation are the driving forces behind delivering an exceptional customer experience. At Apple, each customer interaction presents an opportunity to delight, engage, and inspire. We firmly believe that by focusing on the smallest details, we can make a huge impact on our customers’ lives. And we need you to help us build this extraordinary environment!

As an Apple Support College Advisor, you are a natural problem solver who effortlessly connects with others. Your friends and family rely on your guidance, knowledge, and passion for technology when troubleshooting issues, and you consistently exceed their expectations. Your curiosity about how things work and your methodical approach to using troubleshooting process flows make you invaluable in fixing hardware and software components when things go wrong. With excellent verbal and written communication skills, you excel at prioritizing tasks and managing your time effectively. Multitasking across systems and applications to analyze, isolate, and resolve various technical issues is second nature to you. You possess the ability to thoughtfully engage, providing step-by-step solutions with patience and tailoring your approach to meet each customer’s unique needs. Your goal is not only to fix technical issues but also to deliver an incredible customer experience.

Key Qualifications:

• Passionate about customer service and taking ownership of the customer experience, including comprehensive issue resolution.
• Flexible and demonstrate good judgment when approaching opportunities.
• Model high standards, honesty, and accountability.
• Skilled at navigating difficult conversations and displaying resilience in challenging situations.
• Capable of effectively tailoring communication and style to different audiences.
• Self-motivated and able to thrive in a fast-paced, constantly changing environment.
• Thrive in a collaborative team environment where expertise is shared, and feedback is welcome.
• Effective time management skills, including multitasking, organizing, and prioritizing.
• Able to research and understand technical information across multiple tools while respecting customer privacy.
• Experience with iOS, smartphones, tablets, PCs, or Macs.
• Aptitude for acquiring technical troubleshooting skills and an eagerness to learn and take on new challenges.
• Actively seeks opportunities to listen, learn, and amplify diverse perspectives and experiences.
• Champions and celebrates inclusion and diversity.

Description:As an Apple Support College Advisor, your voice plays a critical role in supporting our popular products, such as iPhones, iPads, MacBooks, iMacs, and more. Serving as the friendly voice of Apple, you’ll be the first point of contact for our customers, providing world-class customer service, troubleshooting, and technical support. Listening to our customers and using your technical expertise, creativity, and passion, you’ll follow our documented troubleshooting flow to meet their needs and remind them that behind our exceptional products are amazing people like you. We’ll equip you with comprehensive training to ensure you become the best in your role.

We offer competitive pay, great benefits, eligibility for our company stock plan, time off, an employee discount, and dedicated resources to support your growth and career development. At Apple, we are committed to helping employees explore their potential, and we hold ourselves accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. Inclusion is a shared responsibility that we take seriously.

Education & Experience:

• Must be enrolled in at least one class at a four-year accredited university in the U.S., pursuing a bachelor’s degree or higher through December of 2025 or later.
• Preferred majors include technical, business, and communications.
• A minimum GPA of 2.7 is preferred.

Additional Requirements:

• Available to attend nine weeks of required part-time virtual training on a fixed schedule that includes weekends (summer training schedules may vary).
• Flexible to work three to four-hour shifts during the week between 4:00 p.m. CST and 10:30 p.m. CST and one eight-hour shift on weekends, primarily Saturdays, between 7:00 a.m. CST and 10:30 p.m. CST, including holidays.
• Ability to adjust weekly hours when school is not in session based on business needs.
• Successful completion of a pre-employment assessment and background check.
• Successful completion of initial training.
• Able to maintain a minimum typing speed of 40 WPM while engaging with customers.
• A quiet workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and 3 Mbps upload at your address, with less than 150 ms latency. Wireless connections to Apple equipment are not permitted.

Apple is an Equal Opportunity Employer, dedicated to fostering an inclusive and diverse workplace. We provide equal opportunity to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics. We do not discriminate or retaliate against applicants who discuss their compensation or that of others. Additionally, we consider all qualified applicants with criminal histories in accordance with applicable laws and participate in the E-Verify program in certain locations, as required by law. We are also dedicated to providing reasonable accommodations to applicants with physical and mental disabilities, and we maintain a drug-free workplace. Join us in creating a better future for our customers and employees alike!