UnitedHealth Group Registered Nurse, Triage – Telephonic, Remote – MI, NY, and CA – 3rd shift in New York, New York

March 28, 2024

Job Description

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home .

We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

The Triage Nurse/RN plays a critical role in patient care as an addition to the call center clinical team, working alongside the call center APCs (advanced practice clinicians) supporting patients with acute changes in condition as well as assisting with various administrative requests when appropriate.

You will be responsible for assessing the needs of the caller and determining the next steps in patient care. Additional responsibilities may include support of patient outreach and engagement, patient scheduling and other administrative functions.

At this time we are looking for Registered Nurses that:

  • Hold a compact license in your state of residence OR licensed in two (2) states, with at least one (1) in the following states:

  • New York + any additional licenses

  • California + any additional licenses

  • Michigan + any additional licenses

  • Will work 3rd shift (overnight)

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provides clinical assessment and intervention utilizing the nursing process

  • Provides support and collaboration with Landmark staff to ensure favorable patient outcomes

  • Promotes a customer service-oriented approach to care delivery

  • Triage clinical calls and email requests

  • Warm handoff to advanced clinicians or physicians when appropriate

  • RN appropriate patient management including medication reviews and updates, medication questions, plan of care reviews, immunization questions

  • Collaborate with LM1 APCs, On call providers, longitudinal care team and community providers when appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree

  • Pre-existing Registered Nurse licensure with 2+ states (with no current/pending restrictions)

  • Ability to obtain licensure for non-compact states within 6 months

  • ER, urgent care or ICU experience; preferred within the past 1-2 years

  • Thorough knowledge of professional nursing principles, nursing diagnosis, methods, and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics

  • Proficient computer skills, able to troubleshoot, adapt, use multiple applications simultaneously, set up hardware independently

  • Proficient in telephone techniques including phone etiquette, interoffice, email, chat etiquette, and properly handling diverse calls

  • High-speed internet connection

Preferred Qualification:

  • Preferred residence in a compact state, and licensure in compact states within 6 months

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.


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