Job Description

Job title: Reports Analyst (BPO) | Permanent WFH

Company: 1840 & Company


Job description: Position: Reports Analyst | Permanent WFH

Location: Remote | Philippines

Type: Freelance Full time

Salary: Basic Php 18,000 + KPI Bonus Php 6,000 = Php 24,000

Mandatory Pre-requisites

• Must have their own laptop/desktop which meets minimum qualifications:
• Processor – Core i5 or higher, RAM – 8GB or higher
• Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 6 Mbps.
• A quiet, private place in your home where you can work without background noise and without interruption.

About us

1840 & Company is a global remote teams and business process outsourcing provider. We help companies of all sizes solve significant staffing and skills shortfalls within a global competency model. We deliver both client-managed freelance solutions and fully managed outsourced solutions tailored to the needs of our clients. Our mission is to jumpstart growth for ambitious businesses by bridging the gaps with our expertise and human capital resources while enabling exceptional people to strike the best work-life balance by being able to work remotely from anywhere and maximize their productivity.

We are looking for a skilled and dedicated Real Time Analyst to join our dynamic team in the BPO industry. The successful candidate will be responsible for managing call volumes, daily attendance, and program break schedules while working closely with the operations team to analyze and improve delivery processes.

Qualifications:

• Minimum of 1 year of tenure in WFM intraday and scheduling positions in BPO
• Minimum of 1 year of Reports Analyst experience in a Call Center/Shared Services environment/ BPO
• Minimum of 1-year experience in delivery operations
• Experience with Reports and analytics

Responsibilities:

• Manage the call volume, daily attendance, and program break schedules
• Assist with the creation of metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly, and monthly internal reports
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned

Competencies Needed for the Role:

1. Analytical Thinking – Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

2. Attention to Detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.

3. Time Management – Achieving better results by organizing time effectively and utilizing self-management habits that lead to increased productivity.

4. Stress Management – Keeping one’s emotions under control and restraining negative responses when provoked or when faced with challenges, opposition, or hostility.

5. Strong attention to detail – Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.

If you are a results-oriented individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Why work for us

Our values

We act with integrity

We are curious about the world

We are stronger together

We seek to empower

We find strength in diversity

International: not only do we have a very multinational workforce, but we are all dealing with our global workforce worldwide on a daily basis.

Hardworking but sociable: our staff knows how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular e-social activities

Committed to making a difference: We at 1840 & Company believe in enabling exceptional people to strike the best work-life balance by being able to work from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies. 1840 & Company provides professional on-demand vetted freelance resources and outsourcing services.

Opportunities to grow: we offer development opportunities at all levels. The vast majority of our employees have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: 1840 & Company does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or another non-merit factor.

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Expected salary:

Location: Overland Park, KS