The Cigna Group Customer Service Representative – Remote in Nashville, Tennessee
Job Description
SUMMARY
Cigna supplemental health benefits are a financial benefit including Accidental
Injury, Critical Illness and Hospital Care insurance. We provide financial protection to cover expenses associated with unplanned accidents. Our advocates are responsible for guiding customers through the claims process. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES
• Answer inbound calls and respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity
• Available to attend 100% of the first 90 days of employment
• Available during the hours of operations, 8 am – 8 pm
• Connect emotionally with customers, as you will be helping them through a critical part of their life
• Understand and strive to meet all call center metrics efficiently
• Problem-solve in the moment (one-call resolution).
QUALIFICATIONS
• High school diploma or equivalent required
• Comfortable with an ever-changing environment
• Quiet place to work free of any distractions is required
• 1-2 year’s customer service experience required; call center customer service experience preferred
• Ability to manage complexity
• Strong problem-solving, analytical, and oral communication skills
• Proficient in Microsoft Office programs
• Technologically savvy and ability to multi-task.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.