FATCO Holdings, LLC Sr. CRM Administrator – Remote in Pittsburgh, Pennsylvania

Reference #: R044195
Who We AreJoin a team that puts its People First! First American’s Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoAdministers the Customer Relationship Management (CRM) application. Responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks.

What You’ll Do
Administer and support Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
First point of contact for internal users, providing technical guidance and support
Create and maintain documentation on processes, policies, configuration and user guides
Develop and implement a new Service Cloud environment
Complete User Administration
Develop and create customized reports and dashboards for users at all levels of the organization
Develop and maintain validation rules and custom work flow
Perform intermediate QA testing for iterative development cycles across various Salesforce projects
Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
Audit and maintain data quality
Develop and test new functionality and customization or enhancements
Keep up to date with new releases and improvements in Salesforce and AppExchange

What You’ll Bring
4-7 years of proven experience with Service Cloud and Salesforce administration, implementation and process improvement
4-7 years hands-on administrator experience with Salesforce, building applications using standard Salesforce customizations & automation features
Salesforce admin required
Intermediate proficiency with Salesforce’s declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
Knowledge of Salesforce best practices related to release management and deploying changes from sandboxes to production
Ability to work with individual business units to understand their processes and translate their needs into actionable salesforce requirements for configuration/development
Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
Conceptual understanding of relational databases
Experience working with Apex Data Loader
Process-driven
Able to prioritize independently
Attention to detail
Strong interpersonal skills
Self-motivated; self-starter
Ability to manage multiple tasks and respond quickly to emergent problems
Proficient in Microsoft Word, Excel and PowerPoint
Bachelor’s degree or equivalent combination of education and experience

Salary Range: $71,500.00 – $148,500.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we s pport it, and we thrive on it!  Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.