As the Customer Service Representative – REMOTE

If you’re ready to explore the next step in your career:

You’ll enjoy…

Career Opportunities – Tons of growth opportunities for your career

Standard Hours – 100% role. Must be available Monday-Friday (7:30 am – 8:00 pm) + Saturdays (8am – 1pm)

• You will be assigned an 8 hour shift totaling a 40 hour work week based on the hours of operation above.

• Training Schedule: M-F 9:00 am to 5:30 pm

Competitive Pay – $14.50-15.50 (higher pay for bilingual representatives)

Expedited Interviews – Access to additional Resume support and pre-interview questions

Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)

A day in the role…

• Deliver the highest level of customer service experience finding creative solutions to any, and all, consumer problems that arise

• Answer customer calls

• Work account issues such as creating accounts and resetting passwords

• Uploading documents

• Answering general questions in regards to healthcare coverage

• Engage with customers over the phone and reply to online chat inquiries

• Help customers manage their accounts

• Verify eligibility for coverages/review healthcare options etc.

• Diagnose, assess, and resolve problems or issues in a timely manner

Necessary Skills and Strengths:

Strong Computer Skills | Great Customer Service | Health Insurance| Insurance Enrollment | Call Center | Data Entry | Insurance Payer Knowledge | Multi-Tasking | Fast Paced Environment

Core Experience:

• Customer Service Representative

• Call Center (1+ years of experience)

• Health Insurance

• Data Entry

  About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.