BARE International – Project Manager – Fairfax, VA
Job Description
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Job title: Project Manager
Company: BARE International
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Job description: The Project Manager performs the most important tasks of our entire company’s operation, i.e. the implementation of mystery shop evaluation programs. Recruiting, scheduling and providing guidance to evaluators; problem-solving, reviewing submitted reports, and tracking project completion rates are all part of your day.
In this position, you may work as a client’s primary contact person in addition to coordinating their program(s), or you may work as part of a larger team, focusing primarily on evaluator management.
Required Competencies:
Knowledge of customer service principles and best practices.
Knowledge of web-based database system navigation (prerequisite for learning BARE’s proprietary systems).
Demonstrated proficiency with MS Office, particularly Outlook and Excel. Ability to learn BARE’s proprietary database systems is critical.
Strong professional written and verbal communication skills; ability to listen and ask for clarification; ability to convey facts in writing using language the reader will best understand.
Mathematical skills to calculate evaluator fees, deductions and bonuses.
Professional Speaking and Writing:
Demonstrated proficiency with MS Office, particularly Outlook and Excel. Ability to learn BARE’s proprietary database systems is critical.
Strong professional written and verbal communication skills; ability to listen and ask for clarification; ability to convey facts in writing using language the reader will best understand.
Mathematical skills to calculate evaluator fees, deductions and bonuses.
Key Behavior Competencies:
Ability to contribute to a positive team spirit.
Ability to respond to customer and team needs; to meet commitments.
Ability to problem-solve and find creative solutions to problems using available resources.
Ability to manage multiple projects at different stages in a deadline-driven environment.
Ability to take initiative, demonstrate self-motivation and resourcefulness.
Ability to work independently and to schedule time and resources effectively.
Ability to take personal responsibility for the quality and timeliness of work, and to achieve results with little direct oversight.
Ability to earn others’ trust and respect through consistent honesty and professionalism in all interactions.
Ability to diplomatically handle occasional challenging or tense interpersonal interactions with evaluators.
Ability to stay focused in an open work environment.
Basic Qualifications (Education and Experience):
A college degree in humanities or liberal arts, and at least 1 year in an administrative customer care role, project coordination, or similar role using a heavy web-based database and communications technology is preferred. Education may be substituted with 3 years of relevant experience.
Bare International offers a great benefits package including your choice between 2 medical plans, dental and vision insurance, life insurance, disability, Paid Time Off, 401(k). This position can be located in Fairfax, VA or remote. Currently we are WFH, until it is safe to return to the office. Upon return to the office, weekly telecommuting option (after your 90-day introductory period), casual dress code environment, and free and ample parking.
The starting salary range for this position is $38-45K, depending on experience. Our office is located in Fairfax, VA, however this can be a remote position. Must be based in the US, international candidates will NOT be considered.
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Expected salary: $38000 – 45000 per year
Location: Fairfax, VA
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