Work From Home Customer Service Representative at Aetna

February 13, 2024

Job Description

The flexibility of working from home as a Customer Service Representative at Aetna! Join a dynamic team committed to providing top-notch customer support. Enjoy the convenience of a remote position while earning competitive compensation. As a key player in the healthcare industry, Aetna values your dedication to customer service. Seize this opportunity to contribute to a healthier world and elevate your career from the comfort of your home. Apply now for a fulfilling role with a renowned company.

<strong>Key Responsibilities:</strong>
<li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li>
<li>Assist members with questions related to benefits, claims, and coverage.</li>
<li>Provide accurate information and educate members on Aetna's products and services.</li>
<li>Document customer interactions and transactions with a high level of accuracy.</li>
<li>Collaborate with cross-functional teams to resolve customer issues.</li>
<li>High school diploma or equivalent; some college or relevant experience preferred.</li>
<li>Previous experience in customer service, call center, or a related field is a plus.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work independently and as part of a virtual team.</li>
<li>Comfortable using technology and navigating multiple systems simultaneously.</li>
<strong>Work Environment:</strong> This position offers the flexibility to work from the comfort of your home. Aetna provides the necessary equipment and resources to support a productive remote work experience.

<li>Competitive salary.</li>
<li>Comprehensive health and wellness benefits package.</li>
<li>401(k) retirement savings plan with company match.</li>
<li>Career development and advancement opportunities.</li>
<li>Work-life balance and flexible scheduling options.</li>
<strong>How to Apply:</strong> If you are passionate about delivering excellent customer service and want to contribute to the well-being of others, we encourage you to apply. Please submit your resume along with a cover letter outlining your relevant experience and why you are interested in joining Aetna as a Work From Home Customer Service Representative.

Aetna is an equal opportunity employer committed to diversity in the workplace. We encourage candidates from all backgrounds to apply.


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