(Virtual Assistant Remote Jobs) Teleperformance Customer Service Representative – Work from Home

February 13, 2024

Job Description

As a Virtual Assistant with Teleperformance, you'll be at the forefront of delivering exceptional customer service experiences from the comfort of your home. You'll interact with customers, addressing inquiries, providing information, and resolving issues to ensure customer satisfaction.

<strong>Responsibilities:</strong>
<ol>
<li>Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.</li>
<li>Provide accurate information about products, services, and policies.</li>
<li>Resolve customer issues and complaints with a focus on first-contact resolution.</li>
<li>Maintain detailed and accurate records of customer interactions.</li>
<li>Collaborate with team members and other departments to ensure a seamless customer experience.</li>
</ol>
<strong>Requirements:</strong>
<ol>
<li>Proven experience in customer service or a related field.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Ability to work independently and efficiently in a remote environment.</li>
<li>Strong problem-solving and decision-making skills.</li>
<li>Proficient computer skills and familiarity with relevant software applications.</li>
<li>High school diploma or equivalent; college degree preferred.</li>
</ol>
<strong>Conditions:</strong>
<ol>
<li>Remote work setup: Must have a reliable high-speed internet connection and a quiet workspace.</li>
<li>Flexible schedule: Willingness to work evenings, weekends, and holidays as needed.</li>
<li>Equipment: Provide your own computer/laptop meeting Teleperformance's technical requirements.</li>
</ol>
<strong>Benefits:</strong>
<ol>
<li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive training programs for continuous skill development.</li>
<li>Health and wellness benefits.</li>
<li>Opportunities for career advancement within the organization.</li>
<li>A supportive virtual team environment.</li>
</ol>

Location

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