User Operations Associate, Content Moderation

March 26, 2024

Job Description

Summary
Do you consider yourself a self-directed person? Are you comfortable articulating your opinions and backing them up? Yelp’s Content Moderation team evaluates reviews, photos, and other information about businesses to determine whether these posts meet our guidelines. By removing posts that are clouded with conflicts of interest, spam, and other abuse, we ensure that everyone who uses… Yelp is finding helpful information about local businesses that will guide them to making informed decisions. We also coach the people impacted by our moderation decisions towards constructive participation on Yelp.
In this role, you’ll read the stories of many different people, and you’ll need to sympathize with their perspectives while maintaining the emotional distance and neutrality that’s necessary to fairly adjudicate disputes. You’ll also need to read between the lines of their stories and “trust, but verify” that they meet our standards— skepticism is sometimes necessary to get to the right resolution.
Much of our work is self-directed, so you’ll need to be an effective manager of your own time to meet your weekly target of case resolutions, but also know when to escalate more complicated cases for discussion with your teammates. You should be comfortable and articulate when sharing your opinions (and backing them up), open to other opinions and constructive feedback, and ready to work as a team to build consensus. A unified approach to enforcement is one of the key ways we help to maintain the trust of Yelp’s community, and we value diverse opinions and experience on our team as much as in the reviews we evaluate.
This is a full-time remote role based in the United States.
What you’ll do:
You will moderate content (including reviews, photos and profiles) reported by users and business owners
You will apply team policies and guidelines and message users effectively regarding our decisions
You will provide feedback to managers on possible improvements of processes
What it takes to succeed:
Bachelor’s degree (preferred)
You are enthusiastic about Yelp’s mission
You have at least 1 year of work experience
You have a positive, team-oriented attitude even when focusing on your own work
You have strong research skills
You are comfortable with (or open to) a quota driven environment
What you’ll get:
Effective your first day: Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Compensation for this position is $40,000 annually. You may also be offered a bonus and benefits.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual’s location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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