Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Our Technology Consulting EHR Services practice continues to grow our comprehensive services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. EHR Services Training Coordinator will work on varying projects within our practice. The Training Coordinator will scope, plan, oversee and create all training documents for various products and their associated modules. The Training Coordinator will train the product for both internal and external users. Our Training Coordinator shall demonstrate knowledge of core technology and training principles and provide exemplary customer service that continues to position Optum as a center of excellence for technology consulting and related EHR services.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our team members will foster a culture of diversity and inclusion and drive innovation for our organization and our clients. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Assists with the development of competency-based educational activities, using adult learning principles

• Maintains/supports database of completed education, onboarding, at-the-elbow adoption interactions, and competencies

• Assists in the development of policies and procedures that are required to implement and maintain the clinical applications

• Reviews testing scripts and validates build to ensure clinical relevancy

• Participates in end-user validation activities

• Perform training and routine maintenance of training accounts, user guides, training scripts, and periodic updates will also be expected

• Communicate effectively and accurately in writing and verbally to prospects, members, and other staff

• Designs, writes, creates, and maintains curriculum and adoption materials, including multimedia deliverables, to be used with in-person and virtual instructor-led training, self-paced online learning, and other system adoption initiatives for a variety of audiences as assigned

• Supports, designs, and maintains technical training environments needed for education delivery including trouble-shoot issues related to scenarios and system training environments

• Collaborates regularly and closely with product application and build analysts and teams so that educational design is consistent with workflows and product build

• Trains, mentors, and communicates with other trainers

• Develops and analyzes assessments, evaluations, and other feedback mechanisms to determine the effectiveness of education deliverables and delivery, providing recommendations for and/or instituting improvements in accordance with best practice and adult learning theory to achieve education goals

• Supports role mapping and training logistical planning

• Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assignedMaintains understanding of workflows, policies, procedures, and constraints in core clinical or business area(s) of responsibility

• Familiar with standard concepts, practices, and procedures within the field

• Regular and predictable attendance is an essential job function

• Performs other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience with EHR clinical software product training

• 3+ years of training experience, creating, and delivering material

• Proven relationship management skills in complex situations

• Demonstrated consultative and collaborative style with the ability partner cross-functionally

• Proficiency in MS Office Suite; Word, PowerPoint, Excel

Preferred Qualifications:

• 2+ years of clinical experience e.g., RN, RT, MA

• Education background

• Proven in-depth knowledge of EHR and the full implementation lifecycle of an electronic medical record application from conception through development into production

• Demonstrated ability to build partnerships and influence others, including working across different groups to drive commonality and reusability in solutioning

Key Competencies:

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

• In-depth knowledge of EHR and the full implementation lifecycle

• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams

• Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills

• Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems

• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations

• Required to complete and maintain Epic certification in module supporting

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.