UnitedHealth Group Client Service Account Manager – National Remote in Phoenix, Arizona

December 1, 2023

Job Description

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Account Manager Client Service you are joining an elite team within OptumRx Client Management. The Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. In your role you will be responsible for managing the day – to – day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction. The Account Manager will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities.

This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00 AM – 4:30 PM. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer weeks of on-the-job training. The hours during training will be 8:00 AM – 4:30 PM from Monday – Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Work is self – directed and not prescribed

  • Manages operational performance and service delivery for ongoing contract relationships to clients for one or more accounts

  • Assesses and interprets client needs and requirements

  • Identifies solutions to non – standard requests and problems

  • Translates concepts into practice

  • Acts as the client liaison and client subject matter expert to internal partners

  • Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve

  • Prioritize multiple tasks in a fast paced complex environment

  • We welcome an investigative personality who is interested in finding answers

  • The Pharmacy Account Manager position may require travel nationally up to 25%

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience with working within the PBM industry OR similar Account Management

  • Experience with working in Rx Claims (AS400) and ServiceNow systems

  • Proficiency with using Microsoft Office Suite of Products (e.g., Microsoft Word, Microsoft Excel, Microsoft PowerPoint)

  • Ability to travel up to 25% of the time (Domestic)

  • Ability to work any shift between our normal business hours of 8:00 AM – 4:30 PM from Monday – Friday

  • Must be 18 years of age OR older

Preferred Qualifications:

  • 5+ years of experience within PBM industry

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $67,800 – $133,100 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.



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