Unifin, Inc Operations Supervisor (Collections Account) – Permanent Work at Home (Remote Setup) in Remote, Guatemala

April 2, 2024

Job Description


About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us, and be part of our success story!

Your Role

As a Operations Supervisor, you are responsible for:

• Handle a team of Third Party Collectors

• Ensure proper staffing levels and effective customer service

• Work with the Operations Manager to plan and schedule production activities

• Administer performance improvement plans

• Assist in monitoring the production practices and set the schedules as required

• Participate in strategic planning and goal-setting

• Conduct timely and effective quality assurance reviews and coordinate with QA Department

• Analyze business requirements and customer needs

• Ensure compliance with company policies and regulations

• Other duties may be assigned

Qualifications for the Role:

  • At least 2 years of proven work experience as Operations Supervisor/TL/TM in an International third-party collections

  • At least 2 years of BPO experience in International third-party collections

• A total 5 years of experience in BPO industry

• Hands-on experience implementing operational processes

• Excellent project management skills

• Knowledge of operational principles and policies

• Organizational skills and attention to detail

• Excellent communication skills

• Knowledge in MS Office systems

• Knowledge in Google Docs, Forms, Sheets (optional)

• Willing to work in a rotational shift environment

• Willing to work from home or at a local area site

• Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus.

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!









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