TPO Customer Service (Pacific Time Zone)

March 26, 2024

Job Description

This position is responsible to ensure that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, provide daily technical support and to maintain a list of activities related to TPO that are not specific to the manufacturing process.
MUST BE ABLE TO WORK UNTIL 6:00PM PACIFIC TIME…
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.
• Enhance and execute standard onboarding routine for all new TPO partners
• Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations
• Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations
• Responsible for Warehouse providers’ Approvals, Renewals, and/or De-Activations
• Responsible for maintaining master contact lists of internal and external TPO Partners
• Responsible for delivery of daily rate sheets to external partners
• VA Sponsorship Process Approvals, Renewals, and/or De-Activations
• Enhance and execute standard processes related to our White Glove Process
• Responsible for execution of Bulletin process as directed by leadership of TPO
• Maintain timely and accurate information in regards to TPO web presence
• Liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Daily Broker/Account Manager Technical Issue Support
• Loan Level issue diagnosis and error resolution
• Direct Assistance (phone/video) with questions/ system issues
• Meet crucial deadlines requested
EDUCATION AND/OR EXPERIENCE
• High school diploma or equivalent
• 2+years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required
SKILLS
• Strong communication skills and the ability to work in a fast-paced environment
• Experience managing multiple tasks and deadlines routinely
• Experience dealing directly with consumers and/or business partners
• Strong attention to detail and ability to multi-task
This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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