TAMPA BAY FEDERAL CREDIT UNION. – Call Center/ITM Agents – Part Time – Tampa, FL

September 26, 2023

Job Description

Job title: Call Center/ITM Agents – Part Time


Job description: As a Part Time Sales & Service Agent you will perform duties in a call center environment by providing professional customer support assistance to members and potential members via telephone, fax, email, chat and written correspondence. Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of loan, customer support tasks, and virtual teller services that contributes to efficient operation and growth of TBFCU business goals. A Sales & Service Agent provides quality customer service & support to members and assure confidentiality and privacy of member data.

Sales & Service Agent Job Responsibilities:

  • Provides information and assistance to members and potential members regarding opening and maintaining Credit Union accounts and services
  • Open new accounts through online opening channel
  • Refer and cross – sell product and service information to members in helpful, professional manner in an effort to create value to our membership
  • Applies thorough knowledge of computer operations/ITM operations when processing transactions (on and offline) with speed, accuracy and attention to detail
  • Ensure member and customer satisfaction to consistently meet or exceed customer expectations and develop quality member relationships
  • Perform miscellaneous member support correspondence items
  • Exercise some independent judgment

Sales & Service Agent Experience:

  • Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
  • Call center experience preferred
  • Customer service experience preferred
  • Bilingual preferred

Sales & Service Agent Education:

  • High School education or GED required
  • Some college preferred

Great Benefits Package!


Expected salary:

Location: Tampa, FL


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