Sr Service Delivery Specialist

March 26, 2024

Job Description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. JOIN OUR TEAM: EXCITING OPPORTUNITY FOR A TALENTED DELIVERY SPECIALIST AT SABRE Role and Responsibilities Functional Job Description: Contributor to customer conversion projects from planning to delivery Validating customer requirements to make it a successful project Collaborate with customer, account team to define project deliverables Collaborate with internal and external project team members to… ensure full understanding of each task Successful and on time delivery of assigned task Install and configure Sabre standard products. Design customize trainings, conduct onsite and/or virtual training for customer agents Customer virtual onsite assistance with floor walking in a day to day working environment Work closely with teams across the Americas, customer support teams and across all operational verticals. What’s in it for you? Global Impact: Engage with customers across the Americas, contributing to an international footprint and broadening your professional network on a global scale. Diverse Team Collaboration: Join a dynamic and diverse team, fostering a collaborative environment where different perspectives are valued, and teamwork is celebrated. Travel Opportunities: Embrace the chance to travel, gaining exposure to various cultures and enhancing your problem-solving skills by navigating unique challenges in different regions. Support for Unique Projects: Be a part of exciting and distinctive projects, providing you with the opportunity to showcase your skills and creativity while contributing to innovative solutions. Fun Work Environment: Enjoy a vibrant and enjoyable workplace where work-life balance is emphasized, and a positive atmosphere encourages personal and professional growth. Continuous Learning: Benefit from ongoing learning opportunities and professional development, ensuring that you stay at the forefront of industry trends and advance your career in a supportive environment. Qualifications and Education Requirements Must Have Skills: Minimum 3 years of hands-on GDS experience; functional Sabre knowledge is a plus Proven experience in travel industry, including agency end to end workflow & common operations knowledge Strong verbal, written communication and listening skills Proficiency in creating and delivering formal training programs and presentations Team player with experience of working with different cultures in a global environment Nice To Have Skills: 5-10 years of hands-on GDS experience in different roles. Bachelor’s degree in Business, Project Management or Computer Science Multilingual Proficiency, Especially in Spanish or French Project management experience, either as a leader or contributor Sabre offers the following outstanding benefits: Very competitive compensation Generous Paid Time Off (25 PTO days) 4 days (one day/quarter) Volunteer Time Off (VTO) 5 days off annually for Year-End Break We offer a comprehensive medical, dental and Wellness Program 12 weeks paid parental leave An infrastructure that allows flexible working arrangements Formal and informal reward, recognition and acknowledgement programs Lots of fun and engaging employee development events GDS, Sabre, travel industry, travel agency workflow Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Remote#LI-TJ1 Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW Technical Assistance For technical assistance with this career site, send an email to [email protected]. Note: Resumes/CVs are not accepted via email

Location

Related Jobs