Solutions Designer (Remote) United States

March 26, 2024

Job Description

About Fabric
Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage… routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

About the role

As a Solution Designer, you will play a pivotal role in translating and documenting complex statements of work into actionable implementation plans. This role requires a unique blend of technical expertise, client consulting, and team leadership. You will be instrumental in creating a seamless bridge between our client’s vision and our technical team’s execution.

What you’ll do
• Translate and document Statements of Work: Consult clients to transform their requirements into detailed implementation plans.
• Requirement Gathering: Collaboratively work with clients to gather and refine their needs and expectations.
• Cross-Departmental Collaboration: Engage with customer subject matter experts across different departments such as marketing, clinical, patient access, IT, and finance to synthesize business and technical requirements.
• Component Identification: Identify all necessary components for successful project implementation.
• Lead Interdisciplinary Teams: Coordinate with various teams including data science, medical, implementation, engineering, and quality assurance for requirement clarification and solution development.
• Documentation: Develop clear, concise implementation diagrams and comprehensive documentation to illustrate the proposed architecture and workflow, guiding and assisting technical teams during the implementation phase.
• Conflict and Change Management: Skillfully manage conflicting requirements and adapt to rapidly changing environments.
• Ambiguity Resolution: Excel in transforming ambiguity into clarity, providing direction and focus in uncertain scenarios.

• Demonstrate an inquisitive mindset with the ability to rapidly switch between various tasks and challenges.
• +4 years experience in a mid-tier (technical) consulting organization, within a delivery and customer-facing role.
• Workshops and large meeting facilitation experience.
• Technical background or experience in software development, is a plus.
• Experience in healthcare or health IT (eg. EHRs or practice management solutions, HL7), is a big plus.
• Technical knowledge around integration systems such as Epic, Cerner, Cisco, Genesys, etc.
• Exceptional communication skills (email, virtual, and in-person meetings)
• Proficiency in an software application lifecycle management system (Jira, Monday, Asana, ClickUp, etc.).
• Proficiency in Microsoft Office & Google Workspace


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