Sharecare, Inc. Care Management Outreach Specialist – Remote in Hagatna, Guam

April 3, 2024

Job Description


Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com .

Job Summary:

Under the general supervision of the Operations Manager, the Outreach Specialist has the primary responsibility of scheduling members for enrollment into an eligible Health plan. The position requires excellent sales skills, telephonic communication, and customer service skills.

Essential Job Functions:

  • Utilizes provided member list to make outbound calls to members using an internal telephony system in a healthcare call center environment. Outbound calls are primary responsibility with productivity and quality metrics determined by leadership.

  • Accurately schedules appointments between member and Care Manager using shared calendar.

  • Utilizes email to communicate confirmed appointments and modify appointments as needed.

  • Accurately collects, inputs and updates data provided by members into the appropriate system in a timely manner as appropriate and on an as needed basis.

  • Provides clerical support to the CF Value Based Care Management program as needed.

  • Cross-trained to provide administrative support to all members of the team.

  • Processes data and maintains confidentiality of all sensitive information.

Specific Skills/ Attributes:

  • Well-versed using computers and familiar using Microsoft Outlook, Excel and Word.

  • Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.

  • Strong communication (verbal and written) skills.

  • Must possess high degree of professionalism, adaptability, and strong customer service skills.

Qualifications:

  • High school diploma required.

  • Minimum of one year experience in sales driven, call center and/or customer service environment.

  • Medical field experience preferred.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn’t discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.









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