Senior Data Analyst – Customer Experience – Remote

March 26, 2024

Job Description

Position Purpose:
This position will serve as one of multiple analytics experts on the Customer Experience team which is responsible for advocating for the customer within the organization. We do that by leveraging data to understand our customers and their experiences obsessing over great customer experiences, identifying where we have opportunities to get better, and justifying investment in… these areas. We also measure the impact of our efforts and track our customers’ sentiment towards their interactions with The Home Depot experiences and our competitors.
The position will be responsible for:
• Being the data expert on a balanced team that is engaged in a key CX initiative for the company
• Combine business & customer understanding with analytical expertise to make sound recommendations in their domain
• Continuous discovery and data exploration
• Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
• Tracking benefits of actions by the CX team using multiple stitched data sources
• Creating and maintaining advanced SQL queries that power dashboards
• Creating front end dashboards in tools like Tableau
• Helping design the new CX data platform
• Creating base queries and documentation to assist business teams in connecting to this new data source
• Ad hoc analytics requests
The right candidate for this role will be curious, become an expert on customer data, be a quick learner who can understand the business and dig deeply into specific experiences, and have strong logic and attention to detail. They will also have significant past experience working with data and using advanced analytics techniques.
Key Responsibilities:
• Establish reporting standards and best practices.
• Architect and implement a reporting framework.
• Oversee data mining efforts.
• Develop programs, methodologies, and files for analyzing and presenting data.
• Collaborate with stakeholders, developers, UX designers and end-users to determine requirements.
• Data analysis, development of SQL scripts, stored procedures & triggers, and report generation.
• Develop programs, methodologies, and files for analyzing and presenting data
• Data Cleansing/validation
• Prepare data load scripts for mass data load from various data sources
• Use of varied database applications/analytical tools
• Enhancements/modifications to systems and procedures
• Use of varied database applications/analytical tools
• Enhancements/modifications to systems and procedures
Direct Manager/Direct Reports:
• Position Reports to Sr. Engineer or Sr. Manager
Travel Requirements:
• Typically requires overnight travel less than 10% of the time.
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
Preferred Qualifications:
• 1-2 years of data analysis experience (4-6 years for senior position)
• 1-2 years experience in data management, process analysis and improvement
• Ability to handle and prioritize multiple tasks
• Outstanding written and verbal communication skills
• Effective interpersonal and problem solving skills
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• No additional education
Minimum Years of Work Experience:
• 7
Preferred Years of Work Experience:
• No additional years of experience
Minimum Leadership Experience:
• None
Preferred Leadership Experience:
• None
• None
• Superior interpersonal skills and ability to collaborate actively and work in a team environment.
• Commitment to organized, high-quality deliverables.
• Ability to mentor colleagues on standards, best practices, and new technology concepts.
• Understanding of usability best practices and user design.
• Creative approach to problem solving, innovation, and issue resolution.
• Excellent verbal and written communication skills.
• Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity.
The application window is anticipated to be closed on April 21, 2024
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