Seller Support Associate, Seller

March 26, 2024

Job Description

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication…
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Key job responsibilities
• Respond to Seller Queries via Phone, Chat and Email
• Handle queries from sellers across the world in their time zone
• Follow available guidelines while handling contacts to ensure seller experience

A day in the life
• Ensure Tools and resources are working before handling a contact
• Follow guidelines while responding to seller queries
• Highlight issues through available mechanisms

We are open to hiring candidates to work out of one of the following locations:

Virtual Location – TS

Basic Qualifications
• Speak, write, and read fluently in English

Preferred Qualifications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Company – Amazon Dev Center India – Hyderabad

Job ID: A2589079


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