Operations Assistant, Infrastructure Business Operations

June 11, 2024

Job Description

Location: Old Toronto
Data Operations Assistant, Infrastructure Business Operations

Job number:


Job title:

Data Operations Assistant, Infrastructure Business Operations

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada’s health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada’s health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

  • Retirement Planning Program
  • Generous vacation days for permanent and long-term contracts
  • Work-life balance
  • Learning and Professional Development Program
  • Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

Under the direction of the Team Lead, Infrastructure Business Operations carries out the in-house processing of data and production of reports. They maintain data input flow, information output, security and integrity of raw data files; liaises with internal and external clients; and prepares files for dissemination.

What you’ll do

1. Receives and processes all data received electronically through CIHI’s electronic data submission services (eDSS) or SFTP.
2. Liaises with internal clients and external clients such as the Ministries of Health, facilities, Cancer Care Ontario, Statistics Canada etc.
3. Identifies production problems and communicate recommended solutions (e.g., facility not in the frame, incorrect filename etc.) to internal and external clients.
4. Prepares and distributes data files to the external clients including Ministries of Health, Statistics Canada, etc. according to the data provision schedule (i.e. monthly, quarterly, annually).
5. Performs data entry such as institution updates in eDSS Admin.
6. Handles data receipt, processing and dissemination.
7. Maintains a thorough understanding of CIHI data processing standards, tools and techniques, best practices and its underlying quality assurance principles and processes.
8. Maintains ongoing contact with the Team Lead and/or internal clients to ensure production deliverables are being met through standard operating procedures.
9. Attends and contributes to cross-functional team meetings where applicable.
10. Adheres to CIHI’s data quality standards and performs quality checks and signoffs as required for data dissemination.
11. Coordinates vendor and hospital testing and maintains testing status in eDSS Admin. Ensures that submission files received through eDSS are processed in proper environments (vendor testing, hospital testing or production). Liaises with Coordinator, Vendor Support, Program Areas and other ITS teams.
12. Participate in user acceptance testing for the applications used for processing or disseminating files.
13. De-identify files containing Personal Health Information and re-identify them prior to disseminating the files to the external clients.
14. Edit and execute SAS scripts related by the Program Area as part of the preparation for file dissemination.

What you’ll bring to the table

• High school diploma plus one to two years of formal education in data processing.

• Two years previous computer operations experience.

• Good understanding of PC tools including Windows and MS Office.

• Strong problem-solving skills and the ability to resolve production problems.

• Ability to analyze, scope and resolve/triage all production problems to the appropriate IT technical support team.

• Ability to plan and manage workload effectively.

• Strong team player with a client orientation.

• Excellent interpersonal skills, verbal and written communication skills, with the ability to communicate complex ideas/processes in simple terminology.

• Fluency in both official languages is an asset.

• Basic knowledge in Python/R and SAS is an asset.

• Ability to work occasional evenings/weekends to provide support during heavy production periods.

To find out more about this role and other exciting opportunities visit our website at  and check out our ‘Careers’ section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

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