Nordstrom Seasonal Customer Care Specialist 1 – Remote – Hawaii in Honolulu, Hawaii

April 1, 2024

Job Description


Job Description

In this Seasonal Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls from customers across the country during peak/scaled events in a virtual contact center environment. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

Location:

This role is a fully remote, work from home position. All Nordstrom ‘Remote Work Policy’ guidelines and requirements must be met. All work must be done in designated, approved home office location.

Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Hawaii

Shifts:

Seasonal, full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, holidays, and overtime is required.

Paid! Training:

Start dates as soon as 5/7!

Orientation: 1 week – Tuesday – Friday, 7:00AM – 4:00PM PST

Training: 3 weeks – Monday – Friday, 7:00AM – 4:00PM PST

*Attendance at Orientation and Training is required

Work from Home Subsidy! You’ll receive a post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals.

Opportunity! Seasonal employees may have the opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need.

A day in the life…

  • Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers

  • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts

  • Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts

  • Process orders and enter data into order entry system via incoming phone contacts

  • Track customer packages

  • Other duties as assigned

    You own this if you have…

  • The ability to meet the Nordstrom Remote Work Policy and all detailed expectations, including, but not limited to:

  • Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download – Internet connection must be wired to modem; wireless internet connection not permitted

  • A quiet, distraction free, secure home workspace

  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset

  • Participation in video calls using both the sound and video features of the video conference platform

  • Excellent communication skills

  • Conflict management skills and professional composure

  • The ability to work in a fast-paced environment and demonstrate a high sense of urgency

  • Understanding of computer systems and troubleshooting issues with minimal assistance

  • The ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times

  • 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away

  • Life Insurance and Disability

  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!









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