Modivcare Remote Device Support Specialist | $16.00 an hour! in United States

April 1, 2024

Job Description


Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Looking to advance your career and become a Product Expert? We will teach you as you learn on the job. If you want to learn more ways to support our members while gaining new skills in advanced troubleshooting this is the opportunity for you! Our Device Support Specialists are part of the Operations Team and are responsible for resolving device issues and providing support to VRI clients and customers. Device Support Specialists handle inbound and outbound phone calls, emails, help desk tickets, reports, maintenance signals from devices, and other communications from clients, family members, Case Managers, and Agencies. They are also expected to provide excellent customer service to our parents and grandparents by ensuring their devices are functioning properly.

Training Schedule: First Five Weeks: Monday-Friday 8:00 am-4:30 pm EST

Schedule: Monday-Friday: 11:30 am – 8:00 pm EST

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance

  • Employer Paid Basic Life Insurance and AD&D

  • Voluntary Life Insurance (Employee/Spouse/Child)

  • Health Care and Dependent Care Flexible Spending Accounts

  • Pre-Tax and Post –Tax Commuter and Parking Benefits

  • 401(k) Retirement Savings Plan with Company Match

  • Paid Time Off

  • Paid Parental Leave

  • Short-Term and Long-Term Disability

  • Tuition Reimbursement

  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law – click here for more information (https://www.eeoc.gov/laws-guidance)

  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) , nutritional meal delivery, and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

Not finding the right fit? Let us know you’re interested in a future opportunity by clicking Get Started below or create an account by clicking ‘Sign In’ at the top of the page to set up email alerts as new job postings become available that meet your interest!









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