Mitel – Inside Channel Account Manager – Remote in the US – Florida

September 18, 2022

Job Description

Job title: Inside Channel Account Manager – Remote in the US

Company: Mitel

Job description: At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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This position is responsible for managing the partner relationships with our Value-Added Resellers (VAR) in the Authorized and Silver Partner categories; focused on increasing on-premise PBX & subscription services revenue within their given territory/region. In addition, this position is focused on driving partners to operate as an extension of Mitel’s sales and pre-sales teams through effective sales and technical training, demand generation efforts, and net new opportunity development.

This is considered a remote position within the United States. You MUST be bilingual in English & Spanish. Prefer a candidate multilingual in English, Spanish and Portuguese.


Engage with assigned partner accounts to drive stronger relationships, promote pipeline growth, and increase premise sales on a quarterly basis

Gather Voice-of-the-Channel feedback directly from partners through various interactions:

Act as the central point of contact

How to remove barriers to success

Drive business and marketing plans

Focus on driving new premise pipeline by partner

Relationship Management – Develop strong top to bottom relationships throughout the partner organization.

Develop strong relationships within the Mitel regional selling team to maximize partner coverage & to improve client engagements to close more business

Establish a regular cadence for communication via email and phone calls to:

Inform assigned partners about Mitel corporate updates, quarterly sales & marketing promotions, and relevant product discounts.

Provide product information and communications on new products & solutions

Educate partners on how to generate additional revenue with Mitel premise, or software assurance offerings.

Partner Issue Resolution – The ICAM will have excellent problem-solving skills with the ability to multi-task.

Special Projects & Reporting – Work on strategic initiatives as established by channel and/or executive management

Focused Premise to cloud migration programs

Maximize and align partners for Subscription-service sales to align with strategy

ICAM will work to achieve the quarterly quota as outlined by Mitel management


Bachelor’s degree preferred; or high school diploma + relevant experience

Bilingual in English & Spanish. Prefer multilingual in English, Spanish and Portuguese.

Prior sales experience working Channel and Channel Partners in the Telecommunications industry preferred

Ability to build and develop relationships with channel business partners

Excellent problem solving, organizational skills, oral/written and presentation skills

Effective time management skills is critical

Metrics driven and capable of multitasking in a dynamic organization

In-depth experience with MSOffice Tools proficiency preferred

Ability to persuade partners on the value of Mitel solution

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit or follow us on LinkedIn .

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.


Expected salary:

Location: Florida

Job date: Sun, 18 Sep 2022 04:30:52 GMT


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