Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

We are transforming how consumers access and experience healthcare by bringing Mayo Clinic’s legacy of patient-first innovation and excellence into the digital era. Join the Digital Engineering team supporting the Center for Digital Health to revolutionize global digital health by creating seamless, end-to-end experiences across mobile, web, and other enabling digital capabilities to deliver best-in-class digital experiences.

The Mayo Clinic 2030 strategy of CURE, CONNECT & TRANSFORM sets the vision of transforming healthcare as the global authority in the care of serious or complex disease.

Director of Engineering, Marketing Technology – Section Head, you will drive the Engineering vision, strategy, roadmap, and execution of Mayo Clinic’s digital experience platform (DxP). This position will drive the journey of modernizing our digital experience ecosystem, including customer data platform (CDP), customer relationship management (CRM), journey orchestration (JO), campaign management, personalization engines, and more. This role will leverage modern technologies to deliver enterprise-grade systems using microservices using REST and GraphQL and cloud platforms using AEM Cloud, Adobe Experience Platform & GCP, and continuous integration & deployment to move faster at a lower cost. This role will mentor and lead the engineering teams in close partnership with other part of the digital engineering organization, product, content, data & analytics leaders. In addition, this role will be pivotal in driving our agile, digital transformation with industry-leading product management best practices and a culture of empowered teams.

The Director of Engineering, Marketing Technology (Section Head) leads and manages an IT section and participates in the coordination and leadership activities of the division. Develop and maintain internal and external client/vendor/peer relationships; coach and mentor staff. Represent the section to, and participate in IT task groups, and institution committees and groups. Plan and manage Mayo resources (project, people, facilities, money and equipment) in an efficient manner. Develop and foster strategies and directions that support section and division goals and objectives. Provide leadership in the design, selection, and application of information systems resources to satisfy the requirements of the systems. May serve as Secretary, Assistant Secretary, or member of IT for institutional committee.

What you’ll be doing:

• Build and lead an platform engineering team. Including all day-to-day operations, long-term strategy and growth plans, budgeting, hiring/retaining/growing your managers, set performance goals and ensure that the team accomplishes them

• Define Engineering strategies and ensure that processes meet the evolving needs of the business

• Determine OKRs, project planning, budgeting and resource requirements to accomplish projects and support our growing user base

• Manage engineering morale, retention, culture, and performance, by facilitating team outings, online gatherings, career growth opportunities, and psychological safety

• Provide professional development, coaching, mentorship, and cultivate emerging leaders for the organization

Major Functions/Responsibilities:

• Manage, mentor and grow several full-stack engineering teams across 3-4 different product/platform portfolios.

• Participate in architecture and technical design decisions / review critical code implementations

• Advance architecture, process and tools through innovation, cutting edge technology and research

• Drive continuous improvement to engineering quality, capabilities, skills and delivery

• Own outcomes of engineering, planning, execution and delivery on complex projects

• Measure and improve engineering team performance against KPIs and objectives

• Partner and build relationships with product, content, data & analytics and UX design teams

• Recruits, hires, and mentors members and managers of the Engineering teams

• Align engineering roadmaps, products and improvements with appropriate product and platform roadmaps

• Collaborates across the Digital Engineering team leaders on setting up foundational Engineering best practices and standards.

• Experience working and leading on one or many of the public cloud platforms such as AWS, GCP, Azure and AEM cloud.

• Able to measure organizational progress and health through metrics and results

• Manage relationships with suppliers and vendors, and a path for escalating issues where necessary

Qualifications

Bachelor’s degree with eight years of experience, which includes two years of demonstrated leadership experience.

3+ years of digital product engineering leadership experience, with a minimum of 7 years in relevant product engineering space. Experience leading engineering teams of at least 50+ engineers and 3+ engineering managers. Experience in managing complex and large-scale digital technology products. Leadership experience in managing digital engineering space and people.

Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources

development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experienced with committee and consensus-managed, physician-led organization. Experience with personnel management, resource allocation, coaching and mentoring. Master’s degree preferred with six years of experience. Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied products and services. Some travel may be required in this position.

Preferred Qualifications:

• Established track record of managing onsite and offsite technical resources through the full software/project life cycle.

• Experience and background in enterprise software and delivery and representing the engineering function at the highest level of the business.

• Experience with building and leading a distributed engineering team

• Master’s degree in Computer Science/Engineering or related field.

• Experience architecting high-performance, highly available and scalable distributed systems.

• Preference for health care experience

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.

This position will accept applications until 06/20/2024. This deadline may be extended if the necessary candidate pool is not met by this date.

Exemption Status

Exempt

Compensation Detail

$156,166.40 – $226,449.60/ year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday – Friday; 8:00 am – 5:00 pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Miranda Grabner

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.