Market Provider Engagement Manager

Job Description

This position is incentive eligible.


Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Market Provider Engagement Manager today with Parallon.


Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Market Provider Engagement Manager. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As the Market Provider Engagement Manager, you direct and coordinate client and customer service activities in conjunction with Operations, Strategic Account Executives, IT and other functional areas ensuring internal and external customer satisfaction primarily related to scheduling, authorization and pre-registration operational functions. You will coordinate, manage and facilitate tasks and projects as defined by internal and external clients. These objectives are achieved by performing the following duties personally or through subordinate employees.

Ideal candidates will live in or around the Richmond, VA or Northeast VA area.

This position will require 75-80% travel.

In this role, you will:
• Plan and implement new and current customer initiatives related to scheduling, authorization and pre-registration operational functions. Establish department policies and procedures to ensure efficient and effective ongoing client services operations and support mainly focused on enhanced scheduling, authorization and pre-registration services
• Act as central point of contact and client services liaison for the Client Services department and its related activities and areas of support. Ensure effective communication occurs within Parallon and between Parallon and customers/clients.
• Oversee the establishment of necessary performance reporting for clients and customers.
• Make certain that Key Performance Indicators (KPI’s), are established, maintained and reported upon as required. Identify performance trends, risks associated with future business in the market and opportunities for expanded services.
• Advocate for the client. This includes coordinating scheduled communication with client contacts, maintaining and reviewing Pulse or other tools used to record client communications and contacts.
• Manage internal and external communications related to patient account level items and concerns. Coordinate resolution of these items in a timely manner, recording what occurred and how it was resolved.
• Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. This may require extracting, synthesizing, and analyzing system data.
• Analyze and resolve escalated customer and/or technical issues/problems in a timely and effective manner. May act as an individual contributor or knowledge expert for the more complex or difficult issues/problems.
• Exercise judgment and act appropriately within defined regulations, client requirements, policies and procedures for properly handling issues/problems.
• Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.

What qualifications you will need:
• Bachelor’s Degree in Business or related field preferred.
• Equivalent work experience may substitute education requirements.
• Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.
• Position will require travel in local market. Frequent car/air travel (up to 70%) may be required, including ability to work some evenings or weekends.

“Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.”

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Market Provider Engagement Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusShow full descriptionCollapse


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