Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Lead Data Analyst is an important position within the Change Imperative PMO team for the Customer Success, CX, Marketing and Comms organization. The Lead Data Analyst is responsible for gathering, analyzing and organizing large data sets in order to draw actionable insights to programs that reduce customer churn, improve profitability, reduce costs, streamline operations, or enhance service to the Lumen business and customers. Join our innovative team and make a significant impact by translating data into actionable strategies and empowering our executives with the information they need to drive the company’s success in the ever-evolving telecom industry.
The Main Responsibilities
Data Extraction and Analysis: Utilize SQL to extract, clean, and transform large datasets from various sources, ensuring data accuracy and reliability.
Executive Reporting: Collaborate with stakeholders and management to identify key performance indicators (KPIs) and develop executive-level reports that present actionable insights and support strategic decision-making.
Dashboard Creation: Design, develop, and maintain interactive and visually appealing dashboards using tools like Salesforce, Excel, and other relevant platforms to track and visualize key metrics.
Data Visualization: Present complex data in a clear and understandable manner, utilizing charts, graphs, and other data visualization techniques.
Data Quality Assurance: Perform data validation and cleansing to ensure data integrity and consistency across all reports and dashboards.
Ad-Hoc Analysis: Conduct ad-hoc data analysis to answer specific business questions, uncover trends, and provide insights for optimizing performance.
Identify Business Opportunities: Analyze data to identify potential areas for improvement, growth, and optimization within the telecom domain.
Collaborative Efforts: Work closely with cross-functional teams, including Sales, Marketing, and Product Development, to provide analytical support and enhance decision-making processes.
Continuously Improve Processes: Suggest and implement process improvements to enhance data collection, analysis, and reporting efficiency.
What We Look For in a Candidate
Bachelor’s degree in computer science, Statistics, Mathematics, or a related field.
Proven experience as a Data Analyst or similar role in the telecom or related industry.
Strong proficiency in SQL for data extraction, manipulation, and analysis.
Proficiency in Salesforce and Excel for creating comprehensive reports and visualizations.
Familiarity with data visualization tools such as Tableau, Power BI, or similar.
Knowledge of Python programming is a plus, with the ability to write scripts for automating data processes and performing advanced analytics.
Solid analytical skills with the ability to interpret complex data and draw meaningful insights.
Excellent attention to detail and data accuracy.
Strong communication and presentation skills to effectively convey findings and insights to non-technical stakeholders.
Ability to work independently and manage multiple projects simultaneously.
Adaptability and eagerness to stay up to date with the latest data analysis tools and techniques.
Preferred experience with effective used of Machine Learning, Deep Learning and Natural Language Processing modules and their implementation.
The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.
Location Based Pay Ranges
$80510 – $100635 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$84740 – $105923 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$88980 – $111218 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$93210 – $116513 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Requisition #: 331808
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.