IT & Data Assistant

April 1, 2024

Job Description


We are looking for a brilliant graduate with proven experience in CRM management to join our growing team as an IT & Data Assistant.

You will have excellent stakeholder management skills and a natural curiosity for process and system improvement. Ideally  you will be someone that also likes telling a story with data and to help inform business decisions.

Based near Blackfriars, this role is hybrid with a salary range of £26K – £30K per annum based on experience.

Job Purpose:

As an IT & Data Assistant, you will support the Head of IT & Data in supporting the technological and analytic solutions of the business. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting.

Key Responsibilities and Account abilities:
Manage and supporting the organisation’s database (Dynamics
365) in line with Data Protection legislation   Data management – activating and ensuring stakeholder records are kept up to date
Setup and running of reports and dashboards and provision of statistics as required
Import and export of data and creation/deletion of records as appropriate
Synchronisation of data with other systems e.g. email platform, career development platform
Manage the Data Management mailbox
Provide database and record keeping support
Research, collect, organise and update data as required
Administer data requests from the organisation
Check databases for changes and errors and to make corrections, as needed
Liaise with various departments regarding data requirements

Take responsibility for company data outside Dynamics, and champion data unification.
Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
Keep up to date with developments in data protection and privacy landscape
Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
Responsibility for building the company database of contacts with new and potential customers using online methods and by telephone
Manage data collection forms and the collected data on applicable platforms including events platforms, company website(s), research platforms and other platforms where company data is collected or distributed
Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements
Supporting the organisation with general support for the IT function:
Manage the IT request mailbox
Troubleshooting IT issues and provide solutions and fixes
Liaising with IT service provider to raise tickets and to track progress to completion
End to end management of IT ticket portal

Manage and logging office hardware
Day to day department administration
Qualifications, Skills and

Experience:

A strong administration background
Previous experience of working with multiple stakeholders and multitasking
Educated to degree level, or equivalent experience.
Good telephone manner.
Analytical and problem-solving mindset.
Database, CRM knowledge, MS Dynamics particularly desirable.
Sound understanding of current and future data protection and privacy landscape

Experience of researching external sources for new contacts for the business
Key

Competencies:

Demonstrable analytical skills
Problem-solving skills
A team player with strong work initiative and great interpersonal skills
Exceptional customer service skills
Exceptional attention to detail
Strong numerical competency
Outstanding MS Excel skills

Ability to analyse and interpret complex information

Ability to understand, follow and improve processes
Good written and verbal communication skills
Excellent organisational, administrative and time management skills



Location

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