Intrust IT – Systems Technician-Intrust IT – Cincinnati, OH

September 21, 2022

Job Description

Job title: Systems Technician-Intrust IT

Company: Intrust IT

Job description: Systems Technician – Intrust IT

WFH Flexibility


Intrust IT is searching for eager, empathetic, and purpose-driven System Technicians to join our growing service desk team. Come join a company voted one of the best places to work in Cincinnati and enjoy a culture of transparency, engagement, and ownership. Systems Technicians are the backbone of Intrust’s best-in-class customer support services. Each Technician plays a vital role in helping our local small to medium-sized clients leverage technology to successfully operate their businesses, every day.

Intrust IT is the landing place for those seeking to hone their passion for technology into a career, not the jumping-off point.

You should apply if the following statements are true

  • Passionate about serving others. You genuinely enjoy the opportunity to help those seeking assistance.
  • A people person with excellent interpersonal skills. Talking to strangers comes naturally to you.
  • A complex problem solver. You thrive on developing solutions to problems that haven’t been solved and have a proven troubleshooting methodology.
  • A flexible team player. You embrace collaboration with others and don’t mind shifting gears at a moment’s notice.
  • Someone that takes pride in ownership. You care deeply about what the quality of your work represents and are highly detail-oriented.
  • Impassioned learner. You value providing and receiving training, coaching, and feedback.
  • Believe that busy is good. You aren’t afraid of hard work or working hard and thrive in a fast-paced environment.
  • Happiness is paramount. You work hard and you play harder.
  • Experienced in troubleshooting & configuration of various workstation and server operating systems, line of business applications, Microsoft Office products, and printers.
  • Experienced in the administration of Microsoft 365 and multiple configurations of Active Directory.
  • Experienced in basic network troubleshooting including VPNs, firewalls, switches, and wireless solutions.
  • Ability to effectively self-manage multiple projects or tasks simultaneously.
  • Have an associate degree in a related field, and/or active entry-level industry certification, and/or a minimum of 1-year relevant experience. Microsoft, Cisco, and security-related certifications are a plus.

What you will be doing

  • Manage tickets assigned to personal queue and follow Intrust IT process and procedures.
  • Answer and respond to client phone calls, e-mail, and chat requests.
  • Communicate with the service desk, engineer, and client success teams to provide timely support for client requests.
  • Troubleshoot & resolve technical tickets from clients based on your skill level.
  • Remotely access client systems and provide assistance over the phone.
  • Keep all tickets updated with timely notes and client communications.
  • Occasionally travel to client sites.
  • Resolve client issues with client applications, workstations, servers, printers, and networking infrastructures.
  • Assist clients with email issues, administration, and change requests.
  • Office 365 & Active Directory administration.
  • Setup new computers and users based on specific client needs.
  • Identify tickets that require escalation and gather the necessary information to provide to the next level of support.
  • Occasionally assist with project implementations.
  • Respond to monitoring alerts to evaluate network and server outages.
  • Work with 3rd parties to resolve or update line of business applications.
  • Identify trends and collaborate with team members to provide proactive solutions for reoccurring issues.
  • Maintain, update, and create client documentation and passwords.
  • Participate in after-hours on-call rotation every few months.
  • Dust the many leatherbound books.
  • Balance responsibilities to ensure efficiency.
  • Participate in financial literacy training and open-book management process.
  • Participate in company-wide & team-specific meetings.

Besides money & benefits, what’s in it for you?

Since our financials are completely open, you would know that the company is healthy, and your job is secure. You would understand how your contributions to the company make it better and improve the finances of the company. The better the company does, the better you would do because you would share in the profits that Intrust makes, every quarter.

The transparent management structure of Intrust would allow you to know who’s responsible for what in the company, and most importantly what you are responsible for. You would enjoy daily feedback from your peers and from clients on the great job you are doing. You would feel appreciated and feel like you are building a company you can take pride in AND have ownership in.

You would also find that going to work every day can be fun and something to look forward to! This might all sound impossible, but we guarantee that this is all true. In fact, if you are hired at Intrust and determine in the first 30 days that anything you are told about the job is not true and that it isn’t the place for you, then we pay you a $2,500 bonus to quit. That’s right: $2,500 to just walk out the door. So, if this sounds like the place you want to work, don’t wait any longer. Apply today!

Position: Systems Technician I – III (Based on experience)

Type: Full-time

Location: 9850 Redhill Drive, Cincinnati, OH 45242

Compensation: Base of $17/hr to $23/hr

Benefits: PTO, Health, Dental & Vision Insurance, 401K, Bonus Plan, Profit Sharing, Employee Stock Ownership Plan

Posted 08/22/2022

Expected salary: $17 – 23 per hour

Location: Cincinnati, OH

Job date: Wed, 21 Sep 2022 04:18:18 GMT


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