ICF ServiceNow Solutions Architect with active DHS Public Trust (Remote) in Reston, Virginia

April 1, 2024

Job Description


We are open to supporting 100% remote work anywhere within the U . S.

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Applications Architect to support upcoming needs with our federal customers.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Work

ICF’s ServiceNow Architects function in a number of roles to support effective customer delivery efforts. Our Architects serve as advisors to our customers and help them think through how to solve their most difficult business processes using ServiceNow-based solutions. They function as technical leads for delivery teams, helping define solutions and guiding implementation teams as they deliver functionality to customer. They handle complex development and integration tasks and help other developers on the teams learn best-practices in how to effectively build solutions using ServiceNow. They help mentor functional teams to grow in their knowledge of functional disciplines around customer solutions and work with Project and Program Managers to support and mentor ICF developers, analysts, and testers to grow in their technical skillsets.

Job Description

ICF’s digital transformation and IT modernization division is seeking a hands-on ServiceNow Applications Architect to join our team of experts.

The Team:

The Tailored Platform Services Support (TPSS) team supports cloud platform systems that are critical to success of the Federal Communications Commission (FCC) mission. The TPSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.


  • Provides hands-on application software development services or technical support typically in a defined project

  • Develops program logic for new applications or analyzes and modifies logic in existing applications

  • Codes, tests, debugs, documents, implements, and maintains software applications

  • Analyzes requirements, and maintains, tests, and integrates application components

  • Ensures that system improvements are successfully implemented

  • Produces technical solutions with a detailed narrative for proposal development and supports key personnel requirements during procurement phases such as orals, technical challenges, etc.

  • Participates in, and leads formal technology evaluations, proofs of concept, and other R&D activity, providing client demonstrations and various solutioning and educational presentations to assert vetting, making recommendations, and facilitating client buy-in

Required Skills:

  • 5+ years of experience developing on the ServiceNow platform; ServiceNow experience should include scripting, platform configuration, design, and deployment

  • 5+ years experience creating technical solutions for proposal development during procurement phases

  • Excellent communication skills

  • US Citizenship required (required by the federal government for this position)

  • Must be able to obtain a Public Trust clearance with DHS Suitability

Preferred Skills:

  • Possesses the skill to develop on the ServiceNow platform including the customization of the core applications such as Incident, Problem, Change, and Service Catalog

  • Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS 

  • ServiceNow Certified Systems Administration (CSA) certification

  • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)

  • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)

  • Experience implementing systems using the Agile/Scrum methodology

  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus

  • ServiceNow Certified Application Developer certification is a plus

  • ServiceNow Service Portal micro-certifications a plus

  • Experience with working or developing with JavaScript – HTML5, Jelly, jQuery, and AngularJS a plus

  • Experience with rebuilding legacy applications in ServiceNow a plus






Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$123,765.00 – $210,400.00

Nationwide Remote Office (US99)


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