HealthTrust Workforce Solutions – Customer Service Specialist WFH – Sunrise, FL

Job Description

Job title: Customer Service Specialist WFH

Company: HealthTrust Workforce Solutions


Job description:

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Customer Service Specialist WFH in Sunrise, FL at HealthTrust Workforce Solutions

Date Posted: 18/11/2022

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Job Snapshot

Employee Type:

Full-Time

Location:

Job Type:

Experience:

Not Specified

Date Posted:

18/11/2022

Job ID:

3435/2518/11626

About Us

HealthTrust Workforce Solutions is one of the nation’s leading providers of healthcare staffing solutions. With access to more top-rated facilities across the United States, we are uniquely positioned to offer our candidates the best advantages, career choices and flexibility in the industry. High paying per-diem shifts, 13-week travel contracts and full-time facility staff positions are available now. With a caring staff dedicated to finding you ideal assignments around the corner or across the nation, we can help move your career forward. Whatever the career path and wherever you want to be, we’ve got you covered.

Job Description

WHO WE ARE:

At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on creating opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals. We are the Healthcare industry’s largest managed services provider and a top ten largest healthcare staffing company, we put more than 28,000 professionals to work each year.

WHAT WE OFFER:

• Competitive Pay
• Comprehensive Training
• Medical, Dental, Vision, And 401(K) Matching
• Generous PTO and Paid Holidays
• Retirement Planning And Savings Options
• Tuition Assistance
• On-Site Gym
• Pet Insurance

WHAT YOU’LL DO:

The Customer Service Specialist will be responsible for providing outstanding customer service for all incoming calls from internal and external customers. This position will also ensure proper follow up with information that has been sent via electronic applications. This position serves customers by determining requirements; answering inquiries; resolving problems and fulfilling requests while maintaining database integrity in the Staff PM System. This position will also be responsible for assisting the Data Entry/Reporting team in monitoring.

SUPERVISOR: Credentialing Supervisor – Process Teams

Supervises: None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Answers incoming inquiries, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information
• Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions
• Escalates unresolved problems to immediate supervisor for resolution
• Fulfills Facilities’ requests for credentialing by sending credentialing packets to all information entered in Inventory Log
• Accurately record all follow up activities in Inventory Log (Follow up and Sent to Facility)
• Follow up on a via phone and email that do not respond to initial credentialing requests
• Notify facilities on a monthly basis that do not respond to credentialing requests
• Responsible for entering basic information in Staff PM for requesting access to participating facilities
• Follow up on non-responding information that have been sent a ling and not submitted credentialing application
• Act as a backup to data Entry/Reporting team in monitoring
• Maintains set production and quality standards
• Maintains accurate records of all files in Staff PM; records all activities in the diary
• Creates ad hoc reports as requested
• Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need to know basis
• Participates in special projects as needed and performs other duties as assigned
• Notifies respective Supervisor of problem-causing trends on items needing attention

Job Requirements

WE’RE LOOKING FOR:

This position requires the following minimal requirements:

• Excellent customer focus and customer service skills
• Outstanding Listening and phone skills
• Excellent oral and written communication skills
• Ability to build relationships with internal and external customers
• Strong people skills, interpersonal savvy and problem solving skills
• Ability to multi-task and prioritize
• Ability to work well within a team environment and independently
• Strong knowledge and experience with Microsoft Office, Outlook, Excel, general office products
• Ability to learn new software programs

EDUCATION: High school education or GED Equivalent Required.

EXPERIENCE: One to three years in a related field.

CERTIFICATE/LICENSE: None

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Requires prolonged sitting. and exerting up to 10 lbs force occasionally
• Requires and some bending, stooping, and stretching
• Require eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
• Require dexterity to type at least 60 WPM
• Experience with Microsoft Office, Outlook, Excel, general office products
• Work is performed in an office environment and involves frequent contact with staff and the public

Not for You? Refer a Friend and Earn ($500) Five Hundred Dollars by Visiting https://hubs.ly/H0fXMW20

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Expected salary:

Location: Sunrise, FL