Firstsource Solutions – Remote Customer Service Representative – USA

September 20, 2022

Job Description

Job title: Remote Customer Service Representative

Company: Firstsource Solutions

Job description: REMOTE WORK FROM HOME Healthcare Inbound Call Center Representatives

  • Projected Production Schedules: 9:30am – 6:00pm EST (can change due to business needs)

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.

Job Overview:

  • Our Agents earn $14 per hour
  • Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
  • Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.

Key Roles and Responsibilities:

  • Call Center environment
  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility
  • Schedule Flexibility

Key Performance Indicators:

  • Inquiry Accuracy and Completeness
  • Productivity
  • Call Resolution
  • Overall Satisfaction
  • Call Handle Time


Qualification & Experience:

Customer service experience

Healthcare experience

Call Center experience

Data entry experience

Must have a private workstation to perform your work

Must have Internet to include a router with Ethernet jack for connectivity to PC

Know How

Ability to navigate multiple computer screens

Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

Must be reliable and punctual

Work effectively in a team environment

Work independently without constant supervision

Positive professional attitude


Computer literate

Strong reading comprehension and writing skills

Problem-solving skills.

Expected salary: $14 per hour

Location: USA

Job date: Tue, 20 Sep 2022 04:09:50 GMT


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