CVS Health – Medical Enrollment Associate/Inside Sales-WFH North Carolina – High Point, NC

September 18, 2022

Job Description

Job title: Medical Enrollment Associate/Inside Sales-WFH North Carolina

Company: CVS Health

Job description: Job Description

*Applicants must live in the state of NC for onsite training*

We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant’s care management programs bring members and their health care providers together to bridge the health care experience.

As an Outbound Enrollment Representative, you will work directly with our patients/members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life. In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.

This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.

This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly. Additionally, this role would require the minimum of 6-8 weeks of training in the High Point, NC office.

The ability to work from home is based on personal performance. Performance is monitored and measured in accordance to established production goals. Incentives are offered to recognize exemplary performance and the capability of thriving in a fast-paced and dynamic environment.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Pay Range

The typical pay range for this role is:

Minimum: 18.50

Maximum: 33.65

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

1+ years of experience in a medical or healthcare environment, Inside sales role or customer service/call center environment

1+ years experience using Microsoft Office: Word, Excel, and Outlook – must be able to toggle between multiple systems

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

Experience in the healthcare industry

Specialty pharmacy background

Experience in an inside sales role


High School Diploma or GED required

Business Overview

Bring your heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Expected salary:

Location: High Point, NC

Job date: Sun, 18 Sep 2022 04:36:16 GMT


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