CNO Financial Group – COBRA Call Center Rep-Remote in Central & Eastern Time Zone Customer Service – Carmel, IN – Chicago, IL

September 16, 2023
Full Time

Job Description

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Job title: COBRA Call Center Rep-Remote in Central & Eastern Time Zone Customer Service

Company: CNO Financial Group
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Job description: Description

Position at CNO Financial Group, Inc.

Web Benefits Design is hiring a COBRA Call Center Representative to provide ongoing telephonic support to our clients’ employees. This role will maintain and grow the client relationship by answering general benefits questions, providing telephonic enrollment support, and assisting with outbound follow-up calls.

As a Call Center Representative, you will:

  • Answer the employee benefits hotline and discuss topics including but not limited to: telephonic enrollment, technical support, benefit questions, comparison of benefits, explanation of costs, confirmation of coverage, HSA, HRA and FSA explanations, open enrollment, COBRA, etc.
  • Use proper telephone etiquette for every call (calls are recorded and reviewed for accuracy).
  • Follow best practices for: the verification of employee information; asking probing questions to accurately assist the employee; using appropriate resources to properly solve problems; and setting follow up expectations to caller.
  • Build HR Access Portal knowledge to: telephonically enroll employees; properly use the communication module to log calls and documents; edit/update employee details; view/update pending elections; view, run and create billing reports and employee reports; update communications library template emails; view/create bulk emails; anticipate issue or trends; process terminations; enter new hires.
  • Troubleshoot system issues and accurately detail to the IT team for resolution.
  • Assist with the COBRA Hotline by taking payment over the phone and enrolling COBRA participants.

The Call Center Representative position is well-suited for you if:

  • You easily manage and resolve issues for callers with varying backgrounds and knowledge.
  • You understand the basics of COBRA.
  • You have attention to detail and commitment to 100% data entry accuracy.
  • You have strong verbal and written communication skills.
  • You are friendly, polite, and professional while engaging with callers.
  • You can interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • You solve practical problems and deal with a variety of concrete variables in situations where only some standardization exists.
  • You strive to meet or exceed monthly call metrics

Qualified candidates will have:

  • A high school diploma or equivalent. Associate degree is preferred.
  • Up to three years in a customer service/call center or benefits administration role.
  • Intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Relocation is not available for this position.

Currently, all CNO Financial Group offices are closed due to the ongoing pandemic. Upon reopening, we will be pursuing a hybrid working model. Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, or Philadelphia) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. Work cannot be performed from outside of the United States.

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando, and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We’re looking for ambitious people who want to do more. We’ll provide you with opportunities to grow your skills through challenging professional experiences.

If you’re looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link:

As you explore job openings at CNO, please keep in mind that CNO will never ask you to provide payment-related information at any part of the employment application process. And CNO will communicate with you only through emails that are sent from a CNOinc.com or BankerLife.com email address.

If you receive an email purporting to be from CNO that asks for payment-related information or any other personal information, please contact law enforcement and report the email to
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Expected salary:

Location: Carmel, IN – Chicago, IL

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