cFocus Software Incorporated – Help Desk Technician (SECRET CLEARANCE AND SECURITY+ CE REQ) – San Antonio, TX

September 18, 2022

Job Description

Job title: Help Desk Technician (SECRET CLEARANCE AND SECURITY+ CE REQ)

Company: cFocus Software Incorporated


Job description: Job description

THIS POSITION REQUIRES A DEPARTMENT OF DEFENSE INTERIM SECRET OR SECRET CLEARANCE.

THIS POSITION ALSO REQUIRES A COMPTIA SECURITY+ CE CERTIFICATION.

PLEASE DO NOT APPLY IF YOU DON’T HAVE A SECRET CLEARANCE AND A SECURITY+ CE CERTIFICATION.

cFocus Software is seeking Help Desk Technicians to support our Tier 1 Help Desk for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX:

Required Qualifications:

  • SECRET or Interim SECRET security clearance
  • Active CompTIA Security+ ce certification or any certification that satisfies DoD 8570.01-M Information Assurance Technical (IAT) Level I requirements
  • 2 yrs. customer support experience
  • Must be willing to obtain (or already have) at least 1 Windows or Microsoft Office training certificate

Desired Qualifications:

  • 2 years of IT Help Desk experience
  • Experience with Remedy Service Management
  • Experience/Understanding of ITIL

The Help Desk Analyst position performs the following actions:

  • Answers Tier 1 Help Desk calls/emails/etc. and utilizes automated incident tracking system to record, track, and resolve or escalate work orders. Provides deskside support, assists users during briefings and events.
  • Configure, diagnose, reload, utilize troubleshoot and repair devices (Windows/Apple laptops, desktops, smart phones, tablets, printers, peripheral devices etc.), Army Gold Master approved software, DoD/NORTHCOM Enterprise products, Global Video System (GVS) and other ARNORTH collaboration devices, Cisco VPN, Active Directory, collaborative tools, OS images, etc. Implements ITIL Incident Management processes.
  • Utilize remote tools to connect to remote desktops. Applications include SCCM, and/or DameWare.
  • Deploy ARNORTH G6 approved baseline images.
  • Support user moves and changes, hardware/software deployments.

At cFocus Software, we take good care of our employees!! We offer a generous benefits package including:

  • 3 weeks of paid leave
  • 401(k) with 4% employer match
  • Medical/Dental/Vision insurance coverage
  • Life/Long Term/Short Term Disability Insurance
  • Annual training
  • Spot bonuses, generous Xmas party gifts

In response to COVID-19: Please note we are actively hiring during this time. We are able to offer a virtual interview process to ensure potential candidates will remain safe.

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Expected salary:

Location: San Antonio, TX

Job date: Sun, 18 Sep 2022 04:40:19 GMT



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