Carter’s – Loss Prevention Customer Associate (LPCA)Loss Prevention Customer Associate (LPCA) – Queens, NY

Job Description

Job title: Loss Prevention Customer Associate (LPCA)Loss Prevention Customer Associate (LPCA)

Company: Carter’s


Job description: Carter’s, OshKosh, and Skip Hop stores are conducting interviews virtually and in-person. Interviews may take place via video and candidates will be notified of this when scheduling interviews.

Employee Type: Regular

If you are a CURRENT Carter’s employee, you MUST apply through the Internal Career Link within the My Career & Performance app in . Do not apply using the below external application.

Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

Baby Clothing, Kids Clothes, Toddler Clothes | Carter’s

Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

POSITION PURPOSE

Responsible for protecting company assets through exceptional customer service and through disciplined safety procedures. Provide customer service and engage customers to increase sales and decrease exposure to loss. This position will support Carter’s “prevention first” philosophy by ensuring operational excellence and by having a consistent visible presence on the sales floor.

ESSENTIAL JOB FUNCTION (TASKS, DUTIES AND RESPONSIBILITES MOST IMPORTANT)

Customer Focus:

• Provides a strong and genuine customer focus on the sales floor at all times.
• Assists store management with dealing with difficult customer situations.
• Contact/interacts with local authorities when necessary.
• Maintains consistent communication with the store team regarding all incidents and exposures to loss.
• Maintains housekeeping and safety standards to ensure a positive experience for customers and team.

Drive Growth:

• Utilizes all in-store physical resources such as CCTV, mirrors, etc. to deter theft.
• Adheres to all company policies and procedures.
• Documents all known theft/attempted theft situations on company Incident Reports.
• Partners with store management to address potential theft situations.

Team Development:

• Establishes and maintains a cooperative working relationship with all members of the team.
• Adjusts performing assignments as requested.
• Supports, trains, and coaches others to success.
• Effectively communicates with store management.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates customer engagement skills.
• Minimum of 1 year of Loss Prevention experience.
• Ability to handle multiple tasks concurrently.
• High school diploma or GED preferred.
• Ability to communicate effectively with customers and other employees.
• Retail/specialty apparel knowledge and experience preferred.

PHYSICAL DEMANDS

• Ability to lift 40 pounds on a regular basis.
• Ability to stand for long periods of time; climb up and down a ladder.
• Constant walking and standing; frequent bending, stooping and reaching.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates customer engagement skills.
• Minimum of 1 year of Loss Prevention experience.
• Ability to handle multiple tasks concurrently.
• High school diploma or GED preferred.
• Ability to communicate effectively with customers and other employees.
• Retail/specialty apparel knowledge and experience preferred.

PHYSICAL DEMANDS

• Ability to lift 40 pounds on a regular basis.
• Ability to stand for long periods of time; climb up and down a ladder.
• Constant walking and standing; frequent bending, stooping and reaching.

AVAILABILITY REQUIREMENTS

• Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
• Any availability changes must be approved by the Store Manager and will be approved based on business needs.
• Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
• Minimum number of hours is not guaranteed.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.


Expected salary:

Location: Queens, NY