Capital One Work From Home Senior Associate – Senior Learning Associate – Instructional Designer in United States

March 30, 2024

Job Description

Locations: US Remote, United States of America

Work From Home Senior Associate – Senior Learning Associate – Instructional Designer

This Senior Associate – Senior Learning Associate – Instructional Designer will be responsible for the design and development of a diverse set of learning materials to support our Card line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, design and develop blended learning solutions. They will work closely to develop videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.

Responsibilities :

  • Establish and maintain relationships with business partners and stakeholders

  • Partner with clients and/or internal partner teams/peers to understand business needs and business outcomes

  • Conduct needs assessment by reviewing data, performing user research, and identifying how learning fits in the business strategy

  • Assess when to gather more data and when to move forward to action (judgment and decision-making)

  • Creativity and innovation to experiment with new approaches, processes, and disrupt the status quo

  • Communicate and influence stakeholders (e.g., peers, SMEs, business partners) on project design, status, and seeking buy-in

  • Demonstrate ownership of design for small to mid-sized projects/courses with minimal direction

  • Put the customer first to ensure that the learner is at the center of every design

  • Create holistic learning experience recommendation and curricula/design documents

  • Develop on-brand learning content using various modalities, authoring tools, and standard templates & best practices to include but not limited to eLearning, instructor led training, performance tools and resources, assessments, simulations, and other.

  • Create behaviorally-based assessments and evaluation methods

  • Partner with other stakeholders (e.g., peers, developers, multimedia, program managers, facilitators, and business partners) and instructional designers to ensure a seamless learner experience

  • Conduct Train the Trainer sessions for stakeholders (i.e., facilitators, business SMEs) to deliver or curate the learning experience

  • Evaluate learning experiences and present recommendations for updates to manager and/or team

  • Manage scope, schedule, and resources for project work with minimal direct supervision to successfully meet deadlines

  • Maintain curation cycles for learning updates and sunsetting content

  • Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

An Ideal Candidate Will Possess :

  • Exceptional professional communication and technical writing skills.

  • Basic video and audio editing skills

  • Ability to learn and master new software applications quickly and thoroughly

  • Knowledge of instructional systems design methodology, rapid design/development methodologies, adult learning theory, research methodology, and assessment tools.

  • Experience with project management and managing multiple, simultaneous tasks

  • High level of proficiency in Microsoft Suite & Google Suite applications (Word, Excel, Visio, PowerPoint, Publisher, docs, sheets, slides)

  • Knowledge of learning development applications i.e. Storyline, Captivate, Camtasia, Creative Cloud, etc.

  • Ability to break down complex, technical processes into simple, logical steps

Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service

package from the associate. Requirements are subject to change, as new systems and

technology is delivered. Capital One reserves the right to modify internet service

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications :

  • High School Diploma, GED, or equivalent certification

  • At least 2 years of experience in learning and development

  • At least 2 years of experience using Microsoft Office or Google Suite

Preferred Qualifications :

  • Bachelor’s Degree

  • At least 3 years of experience in instructional design or instructional development

  • At least 2 years of experience applying instructional design methodology (such as ADDIE/SAM or AGILE)

  • At least 2 years of experience using Instructional Design applications (such as InDesign, Illustrator, Photoshop, Acrobat, Articulate 360, Captivate, or Snag It)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $74,000 – $84,400 for Sr. Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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