Boeing – Mid-Level/Senior Field Service Representative – Seal Beach, CA

Job Description

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Job title: Mid-Level/Senior Field Service Representative

Company: Boeing
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Job description: Mid-Level/Senior Field Service Representative

Company: The Boeing Company

Job ID: 00000341856

Date Posted: 2022-09-21-07:00

Location: USA – Seal Beach, CA, USA – Seattle, WA

Job Description Qualifications:

Boeing Commercial Airplanes (BCA) is looking for a Mid-Level Field Service Representative, to join the Airline Operational Efficacy Support Team in Seal Beach, CA or Seattle, WA.

This is a stable assignment, with no Target Assignment End Date (TAED).

Position Responsibilities:

• Present professional image in representing the Boeing Company to the customer
• Contributes to the development of strategy and support plan.
• As part of the Safety Management System, the Airplane Operational Efficacy team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations
• Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations aligned with international industry and Boeing safety standards. Primary focal point for all items related to Operational Efficacy work that covers airline maintenance operations
• Work closely with other AOEP functions and Field Service representatives around the world
• Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance
• Requires the ability to communicate effectively with all levels of management and customers.
• Must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
• Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%.
• While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations
• Much of the work performed in support of the Boeing Commercial Airplane’s Efficacy Support will require travel to international sites. Position requires all candidates to pass post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visa’s in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.
• Will be sent on multiple/continuous assignments ranging from 30-180 days.
• Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Prior customer support experience desired.
• The selected candidate may also support EIS (Entry Into Service) efforts which may support 737MAX, 747-8, 777 or 787; model experience on all or either is preferred.
• Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities
• Assist in maintaining criteria of evaluation checklists as well as airline data
• Track deployment of engagements and support team, and manage rotational pool of evaluators
• Develop and maintain strategic support plans
• Analyze existing data to plan and implement operator support engagements
• Collaborate with all Boeing customers, including executive leadership and ensuring full coordination as appropriate
• Continuously incorporate lessons learned into AOEP processes

This position is a hybrid position that allows telecommuting. The selected candidate will be required to perform some work onsite at one of the selected locations. This position may require full time on site in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3+ years of demonstrated ability or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations)
• Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed
• Able to travel 50-75% internationally required, with likely travel to remote and c environments

Preferred Qualifications (Desired Skills/Experience):

• Airframe and power plant license (license need not be current) or direct commercial pilot experience or flight operations background
• Experience working with remote teams
• Familiarity with SMS/QMS processes
• Bachelor’s Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry is preferred
• Experience building and communicating plans or recommendations to airline customers and executive leadership
• Familiarity and comfort working in an airport environment and observing safety requirements
• Excellent interpersonal skills — must be able to communicate with airline personnel (ability to listen and gather data) during the support engagements
• Demonstrated teammate
• Validated technical writing and presentation skills (clear and concise)
• Knowledge of basic airline safety practices
• Knowledge of FAA, EASA and/or Local Regulatory standards
• Background in airline engineering, maintenance planning, material, quality, maintenance control, line/base maintenance and/or flight ops Working knowledge of Airline Operations (i.e., Maintenance Control Center, Line Maintenance, Engineering, Planning, Parts, or Quality Assurance. etc.)
• Experience traveling and working abroad and representing Boeing to customers or regulators
• Ability to cross-reference rules among EASA, FAA, ICAO,IOSA, or Local Regulatory
• Shown ability to create, track and implement a program plan
• Validated technical writing and presentation skills

Typical Education/Experience:

(Level 3): Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+4 years’ related work experience, 10 years’ related work experience, etc.).

(Level 4): Bachelor’s degree and typically10 or more years’ related work experience, a Master’s degree and typically 8 or more years’ related work experience or an equivalent combination of education and experience.

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is first shift

Union:

This is a non-union represented position

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include driven base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

Level 3: $86,700 – $117,300

Level 4: $103,700- $140,300

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Boeing is the world’s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: Relocation is available for eligible candidates, if authorized

Export Control Requirement: Not an export control position

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program The position is contingent upon program award

Experience Level: Individual Contributor – 3

Job Type: Regular

Job Code: GEC7I3 (G05)

Equal Employment Opportunity:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Expected salary: $86700 – 117300 per year

Location: Seal Beach, CA

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