BlueVine – Collections Resolutions Associate – Jersey City, NJ

Job Description

Job title: Collections Resolutions Associate

Company: BlueVine


Job description: About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business-and every team member-thrive. Join us!

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

As a Collections Associate you will be tasked with the challenge of contacting clients who are behind in their BlueVine payments, and are perhaps experiencing difficulty in their repayment terms. You will need to use creative approaches and maintain persistence when working with clients.

WHAT YOU’LL DO:

• Partner with Risk and Account Management to locate, notify, and collect from clients
• Craft and implement comprehensive workout plans which maximize repayment
• Act creatively to collect on delinquent accounts, leveraging available data and skip tracing tools to reach clients and account debtors
• Keep records meticulously in order to track effectiveness and performance of internal and external collections efforts

WHAT WE LOOK FOR:

• Enjoys solving tough problems that have no obvious solutions and deals well with ambiguity
• Seeks out feedback to refine ideas; promotes the ideas of others
• Excited to roll up sleeves to learn by doing
• Able to clearly and effectively communicate verbally and in writing
• Deftly plans and prioritizes to maximize impact
• Maintains a positive attitude and stays determined when the going gets tough
• Bi-Lingual a plus
• Applicants must be currently authorized to work in the United States on a full-time basis

BENEFITS AND PERKS – for employees located in the US

• Excellent health coverage and life insurance benefits
• 401K with an immediate 3% company match
• PTO, Company Holidays, and Flexible Holidays
• Company-sponsored Mental Health Benefits, including 1:1 therapy
• Over $1,000 annually for a wellness benefit of your choice
• Monthly WFH stipend
• Generous, paid parental leave covering up to 16 weeks
• Access to financial coaches and education sessions
• Free commuter benefits – Caltrain passes for San Francisco employees and a monthly parking allowance
• Monthly DoorDash credit
• Weekly catered lunches and fully stocked kitchen pantries
• Dog-friendly Redwood City, CA office
• Community-based volunteering opportunities

BENEFITS & PERKS – for employees located in Israel

• Excellent group health coverage and life insurance benefits
• Stock options
• Flexible hybrid work model
• Large Study Fund contribution
• Salary Benchmarks and Checkpoints
• Monthly meal card of TenBis or CiBus (your choice) with generous balance
• Free parking for cars, scooters, and bikes
• Free gym membership
• Company-sponsored Mental Health Benefits
• PTO, Company Holidays, and Flexible Holidays
• Community-based volunteering opportunities

Expected salary:

Location: Jersey City, NJ