Bank of America – Executive IT Support Tech – Boston, MA

September 24, 2023
Full Time

Job Description



Job title: Executive IT Support Tech

Company: Bank of America


Job description: Job Description:

  • Minimum 3-5 years of experience supporting C-Level Executives in a large, complex, enterprise environment
  • 2+ years hands-on experience providing “white-glove” support for high-profile meetings such as Board of Directors Meeting, Quarterly Earnings Calls, Executive Committee Meetings, or offsite meetings and events
  • Excellent customer service skills complimented by great communication, decision making, and judgement
  • Elite end user technology support skills for mobile, desktop, printers & peripherals, productivity software & meeting room technology
  • Attentive to direct areas of responsibility while possessing the ability to escalate urgent executive matters at the right time

Responsibilities

  • Interface with executive level staff and act as the single point of contact for all executive technology needs at executive locations.
  • Work closely with teammates to provide direct technology support to executives during business hours and occasional after-hours support.
  • Execute incident, problem & change management, request fulfilment within service level agreements (SLA) and update corresponding tracking systems in real-time as the work is completed.
  • Provide onsite & hybrid executive meeting support in video conference rooms and manage 100% virtual meetings as required utilizing leading web conferencing platforms.
  • Lifecycle management of all end user technology provided to executives.
  • Provide personalized training to executives & administrative staff to support technology adoption.
  • Delivery of enterprise projects for the C-suite well advanced of target dates.
  • Partner with product teams to ensure that the needs of the executive clients are being met & co-develop solutions as needed.
  • This position requires travel as needed for home support, special events or conferences.

Preferred Skills

  • Great communicator with executive presence who will become the face of technology & trusted advisor for executives
  • Above average technical aptitude to adopt new technology quickly & ability to stay current with the latest technology trends for enterprises & consumers
  • Continuous learning mindset to work in an environment going through a digital transformation
  • Excellent interpersonal skills and ability to work well in a collaborative team environment & can also work independently
  • High capacity to process information quickly and make appropriate decisions with sound judgement
  • Consistent ability to schedule, prioritize, and manage workload with little direction
  • Responsible decision making & ability to assess risk
  • Microsoft Technology: Outlook & Office365, Windows 10, Skype, SharePoint, and OneDrive
  • PC Hardware & Peripherals – Laptops/desktops/VDI & Thin clients, monitors, printers
  • Apple Mobile Technology: iPhone, iPad, IOS
  • Meeting Platforms – Zoom, WebEx, Microsoft Teams
  • Cisco Video Conferencing – Room Systems, WebEx Control Hub
  • Wireless Technology – Wi-Fi Routers, LTE/5G hotspots
  • Basic Networking – DHCP, TCP/IP, DNS, troubleshooting
  • Remote Access – VPN Software, VPN Routers, Multifactor Authentication (MFA),
  • Android OS, Samsung hardware
  • VOIP Telephony & Softphone

Shift: 1st shift (United States of America)

Hours Per Week: 40


Expected salary:

Location: Boston, MA




Location

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