Artech Information Systems – Customer Support Representative – Johnston, IA

September 13, 2023
Full Time

Job Description



Job title: Customer Support Representative

Company: Artech Information Systems


Job description: Job Description

Job Title: Customer Support Representative

Location: Johnston, IA

Duration: 3 Years

Job Description:

  • Manager is open to recent grads
  • Currently working a hybrid schedule – 2 days onsite, 3 days WFH

Special Considerations:

  • Support hours fall between the hours of 7am – 6pm, Monday – Friday.
  • Candidate must be available to work any 8hr shift within the 7am-6pm support window.
  • Please note, rotations occur monthly.
  • Training will consist of 2 weeks classroom training, and an additional 2-4 weeks of on-the-job training & mentoring with an experienced technician.
  • Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role.
  • Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

Primary Responsibilities & Duties:

  • The Enterprise Contact Center team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

Common calls & emails include:

  • General product questions, availability, compatibility
  • Ag, Residential and Commercial, & golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Out of warranty assistance
  • Parts & publications lookups
  • Loyalty Rewards programs

Required Skills, Knowledge, & Relevant Work Experience:

  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Strong computer and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.

Desired Skills, Knowledge, & Relevant Work Experience:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor’s degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Thanks & Regards

Rajendra Nayak (Raj)


Expected salary:

Location: Johnston, IA




Location

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