As a Live Chat Data Entry Specialist at American Express, you will be responsible for efficiently and accurately handling customer inquiries and data entry tasks via live chat. You will work remotely, providing exceptional customer service and support while maintaining a high level of data accuracy and integrity.
What You Will Do:
- Engage with customers via live chat to address inquiries, resolve issues, and provide support in a professional and timely manner.
- Enter and update customer information, transactions, and interactions accurately into the company’s database or CRM system.
- Collaborate with other team members and departments to ensure seamless communication and resolution of customer issues.
- Adhere to company policies and procedures while maintaining confidentiality and data security standards.
- Continuously strive to improve customer satisfaction by actively listening to feedback and implementing necessary improvements.
- Proven experience in customer service or data entry roles, preferably in a live chat environment.
- Excellent typing speed and accuracy.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using live chat software, CRM systems, and other relevant tools.
- High attention to detail and commitment to data accuracy and integrity.
- Reliable internet connection and a suitable remote workspace.
- Flexibility to work non-traditional hours as needed.
- Competitive hourly wage of $35 per hour, paid bi-weekly.
- Remote work opportunity, allowing for a flexible work-life balance.
- Comprehensive training and ongoing support to enhance your skills and performance.
- Potential for career growth and advancement within the company.
- Access to employee benefits, including healthcare, retirement plans, and discounts on American Express products and services.
- Joining a reputable and globally recognized company known for its commitment to excellence and customer satisfaction.
Embark on an exciting career with American Express as a Live Chat Data Entry Specialist and contribute to delivering exceptional customer experiences while advancing your professional growth in a dynamic remote work environment. Apply now and be part of a team that values your skills and dedication.