Account Coordinator – Part Time 5:00PM – 9:00PM – M-F – Hybrid

Job Description

CMS The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives. ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career. Work Schedule: Monday to Friday 5:00 PM – 9:00 PM Job purpose Works within the customer support team. This position supports the sales force and coordinated fittings of the LifeVest product throughout the… country. Duties and responsibilities Provide internal support for Field Sales with delivery of the LifeVest Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.) Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services. Responsible for ensuring time to fit metric is met Manage the selection of PSR contractors based on availability, activity levels, etc. Manage field inventory levels. Disperses equipment as needed, determining shipping methods based on cost versus need Acts as the single point of coordination for inventory and PSR management. Negotiates with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses Act as a liaison between internal and external customers Provide quality and timely customer support for product installations and post installation inquiries. Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest Assist Reimbursement/Intake in obtaining necessary insurance information May assist and participate in the development and implementation of policies and procedures Solicits and acts on Field Sales feedback Support company and department change initiatives Manage customer (internal/external) relationships effectively Demonstrate ability to multi-task in a fast-paced work environment Support on-boarding effort for new hires All other duties assigned by Customer Support Management Team Qualifications Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience Knowledge of Microsoft Office Suite Strong customer service experience Working conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Supervisory responsibility None AAP/EEO Statement ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued. Equal Opportunity Employer – Disability and Veteran LI-KH1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en

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