3M Product Application Support Representative (Remote) in United States

Job Description:

Product Application Support Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this RoleAs a Product Application Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Educates and informs external customers on product information, application and recommendation

• Will triage incoming communication to appropriate area/division when needed

• Communicates clearly and professionally via telephone, live chat and/or written correspondence with both external customers and internal 3M areas

• Manages requests for technical documentation and specification

• SME within designated division(s), and will have in-depth knowledge of products, application, resources and contacts

• Handles routine and non-routine inquires/issues regarding product complaints/quality, return processing and crisis management/alleged injury

• Accurately documents customer interactions using applicable CRM systems

• Ensures quick response times to both routine and non-routine inquires and issues

• Understands company, division and product policies and regulations and is able to investigate issues researching within internal systems, and using internal department contacts to find resolution

• Must be dependable and able to multi-task, prioritize and manage time effectively

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution

• Minimum of 2 (two) years of combined experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Service/Tech Service or Sales role in a private, public or government environment

OR

• High school diploma/ GED (completed and verified prior to start) and six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Service/Tech Service role in a private, public or government environment

Additional qualifications that could help you succeed even further in this role include:

• Knowledge of SalesForce CRM

• Possesses exceptional customer service competencies

• Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction

• Ability to work in high-volume, rapidly changing environment

• Clear and conceptual thinking ability; excellent judgement of discretion

• Previous 3M experience/knowledge with in our systems, processes and businesses

• Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.

• Ability to work in a team environment and willing to collaborate and compromise, including team leadership.

• Strong Active Listening skills.

• Ability to follow through with commitments and show concern for the needs of others.

• Excellent oral and written communication, including presentation skills.

• PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.

• Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.

• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

  Work location: Remote

Travel: May include up to 5% domestic/international

Relocation Assistance: Is Not Authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

The expected compensation range for this position is $70,563 – $86,244, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M’s creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.